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INDEX 626 services ranked from easiest to hardest

Cancellation Difficulty Index

One score from 1 to 10 for every service we cover - how many steps it takes, how long it takes, and how hard the provider makes it to walk away.

Last updated 2 September 2026 626 services scored How the score works

Hardest to cancel

Agents, written notice, retention scripts

01 Gong Analytics · 10 min 9.9 02 AT&T Internet Internet & telecom · 15 min 9.8 03 Fullstory Analytics · 10 min 9.8

Easiest to cancel

Self-serve on the web, no phone call

01 Optery Identity & privacy · 1 min 1.0 02 Devin AI coding tools · 1 min 1.2 03 Bugsnag Monitoring · 1 min 1.2

The full ranking

29 services shown · 1 means you are out in seconds, 10 means a fight.

67 Productboard Productivity · 5 min · Email to support 6.1 Medium Cancels by email to support, about 5 minutes over 4 steps. No refunds; a downgrade or free plan exists. Guide
99 Fireflies.ai Productivity · 3 min · Web 5.6 Medium Self-serve on the web, about 3 minutes over 6 steps. No cancellation fee; a downgrade or free plan exists. Guide
101 Gusto Productivity · 5 min · Web 5.6 Medium Self-serve on the web, about 5 minutes over 4 steps. No cancellation fee; no pause or downgrade. Guide
120 Otter.ai Productivity · 2 min · Web or app store 5.5 Medium Self-serve on the web or in the app store, about 2 minutes over 5 steps. No refunds; pause and downgrade exist. Guide
132 Pipedrive Productivity · 3 min · Web 5.4 Medium Self-serve on the web, about 3 minutes over 4 steps. No refunds; no pause or downgrade. Guide
133 ReadMe Productivity · 3 min · Support agent 5.4 Medium A support agent is part of the flow, about 3 minutes over 3 steps. No cancellation fee; no pause or downgrade. Guide
145 monday.com Productivity · 2 min · Web 5.3 Medium Self-serve on the web, about 2 minutes over 4 steps. No cancellation fee; no pause or downgrade. Guide
150 Typeform Productivity · 3 min · Web 5.3 Medium Self-serve on the web, about 3 minutes over 3 steps. No refunds; a downgrade or free plan exists. Guide
160 Docusign Productivity · 3 min · Web or app store 5.2 Medium Self-serve on the web or in the app store, about 3 minutes over 3 steps. No refunds; a downgrade or free plan exists. Guide
161 Expensify Productivity · 2 min · Web 5.2 Medium Self-serve on the web, about 2 minutes over 3 steps. No refunds; no pause or downgrade. Guide
162 Freshdesk Productivity · 3 min · Web 5.2 Medium Self-serve on the web, about 3 minutes over 3 steps. No refunds; no pause or downgrade. Guide
166 Setapp Productivity · 2 min · Web 5.2 Medium Self-serve on the web, about 2 minutes over 3 steps. 1-day notice period; no pause or downgrade. Guide
171 Zendesk Productivity · 3 min · Web 5.2 Medium Self-serve on the web, about 3 minutes over 3 steps. No refunds; a pause exists, no downgrade. Guide
173 Box Productivity · 3 min · Web 5.1 Medium Self-serve on the web, about 3 minutes over 3 steps. No cancellation fee; a downgrade or free plan exists. Guide
178 Hemingway Editor Productivity · 2 min · Web 5.1 Medium Self-serve on the web, about 2 minutes over 4 steps. No cancellation fee; a downgrade or free plan exists. Guide
186 Cognito Forms Productivity · 2 min · Web 5.0 Medium Self-serve on the web, about 2 minutes over 3 steps. No cancellation fee; a downgrade or free plan exists. Guide
187 Gamma Productivity · 2 min · Web 5.0 Medium Self-serve on the web, about 2 minutes over 4 steps. 30-day notice period; a downgrade or free plan exists. Guide
190 LastPass Productivity · 2 min · Web 5.0 Medium Self-serve on the web, about 2 minutes over 4 steps. 30-day notice period; a downgrade or free plan exists. Guide
191 Loom Productivity · 3 min · Web 5.0 Medium Self-serve on the web, about 3 minutes over 3 steps. No cancellation fee; a downgrade or free plan exists. Guide
192 Microsoft Teams Productivity · 2 min · Web 5.0 Medium Self-serve on the web, about 2 minutes over 3 steps. No cancellation fee; no pause or downgrade. Guide
196 Salesforce Sales Cloud Productivity · 5 min · Web 5.0 Medium Self-serve on the web, about 5 minutes over 4 steps. No cancellation fee; a downgrade or free plan exists. Guide
201 Zoho CRM Productivity · 3 min · Web 5.0 Medium Self-serve on the web, about 3 minutes over 4 steps. No cancellation fee; a downgrade or free plan exists. Guide
218 Xero Productivity · 2 min · Web or app store 4.9 Medium Self-serve on the web or in the app store, about 2 minutes over 3 steps. No refunds; a downgrade or free plan exists. Guide
222 Heyflow Productivity · 2 min · Web 4.8 Medium Self-serve on the web, about 2 minutes over 3 steps. No refunds; a downgrade or free plan exists. Guide
229 Sage Accounting Productivity · 5 min · Web 4.8 Medium Self-serve on the web, about 5 minutes over 3 steps. No cancellation fee; a downgrade or free plan exists. Guide
235 Confluence Productivity · 2 min · Web 4.6 Medium Self-serve on the web, about 2 minutes over 3 steps. No cancellation fee; no pause or downgrade. Guide
236 GitBook Productivity · 3 min · Web 4.6 Medium Self-serve on the web, about 3 minutes over 3 steps. No refunds; a downgrade or free plan exists. Guide
237 Jira Productivity · 2 min · Web 4.6 Medium Self-serve on the web, about 2 minutes over 3 steps. No cancellation fee; no pause or downgrade. Guide
245 Superhuman Docs Productivity · 2 min · Web 4.5 Medium Self-serve on the web, about 2 minutes over 3 steps. No refunds; a downgrade or free plan exists. Guide

Showing 29 of 626 scored services.

How the score works

Six signals, fixed weights, the same formula for every service.

Each guide's verified difficulty rating fixes the band - Easy, Medium or Hard. Six signals, read from the same verified record, place the service inside that band. The weights below never change, and no score is adjusted by hand afterwards.

Time & steps 25%

The steps in the verified flow and the minutes it takes from the account page to a confirmation.

Route to cancel 20%

Self-serve on the web scores low. App-store billing sits in the middle; email, a support request or written notice scores high.

Obstacles 20%

Retention offers, surveys, extra confirmation screens and long flows recorded in the verified steps.

Findability 15%

Whether a direct link to the cancel page exists, and whether the app hides where the billing really lives.

Money after cancel 12%

Termination fees, notice periods billed in full and a no-refund policy, read from the fact rows and terms.

Pause or downgrade 8%

Whether a documented pause or a free plan exists as an alternative to cancelling outright.

What the bands mean

1 – 3.9 Easy Self-serve, no agent, done in about a minute.
4 – 6.9 Medium Extra screens, offers, or app-store billing.
7 – 10 Hard An agent, a notice period, or money lost on the way out.
Where the scores come from

Based on the cancellation flow each provider publishes - not on user reports.

Last updated 2 September 2026
Services scored 626
Sources Help pages, terms & billing docs
Corrections Reader reports, checked by hand
Read the full methodology

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