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Home / Cancel / Constant Contact
How do I cancel Constant Contact?
10 min Self-serve No fee To cancel
Short answer
Cancel Constant Contact by phone: call Billing Support at 855-229-5506 from the US or Canada with the account username and ask to cancel before the next billing date. It takes about 10 minutes, and the account remains active until the next billing date. Prepayments are non-refundable, though a qualifying first-time customer can request the 30-day money-back guarantee by phone.
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What you are cancelling
Email and digital marketing platform with campaigns, automation, social posting, contact management and events. This guide covers every place the subscription can live - the website - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Cancellation is handled by phone even though the subscription is managed from the web account.
1
Prepare the account username
Have the username of the Constant Contact account and a reason for canceling ready before calling.
2
Call Billing Support
Call 855-229-5506 from the US or Canada, 0808 234 0945 from the UK, or +1 781-472-8120 from another country. Constant Contact does not offer chat cancellation.
3
Request cancellation before renewal
Ask the Billing Support specialist to cancel the account before the next billing date and provide the username and cancellation reason.
4
Keep the confirmation email
Constant Contact says it sends a confirmation to the main account email address within 24 hours. The account remains active until the next billing date.
Export contacts, campaigns, reports and the Unsubscribed list before cancellation. Constant Contact guarantees account-data storage for only 30 days afterward.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Constant Contact
Constant Contact has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
EmailOctopus EmailOctopus Pro plan $9 / month billed yearly Easier to cancel mailchimp.com
Mailchimp Mailchimp Essentials plan $13 / month starting Why this one - The market standard with a bigger ecosystem
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Free plan mailerlite.com
MailerLite MailerLite Comfort plan $12 / month starting Why this one - Cheaper for straightforward newsletters
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Compare all 10 verified alternatives to Constant Contact
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when Constant Contact renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Prepayments are non-refundable. A qualifying first-time Lite, Standard or Premium customer can request the 30-day money-back guarantee by phone when canceling after uploading contacts and sending an email, provided the account followed policy and was not paused. Add-ons and payments older than 30 days are not refundable.
Is there a cheaper way to stay?
The account owner can open Plans and pricing, choose Downgrade, select monthly or prepay billing, review the order and complete the lower-plan purchase. The contact tier is separate and does not change when the email plan changes.
Can I pause instead of cancel?
The account owner can call Billing Support to pause the account for a small monthly fee. Pausing keeps contacts, content and reports available but disables live sends and cancels add-ons and recurring marketing services. It cannot be requested by chat.
What happens to my account data?
After cancellation, access to contacts, campaigns and reporting ends and hosted files go offline. Constant Contact guarantees storage for only 30 days, after which it may permanently delete contacts and content if the account is inactive. Unsubscribe requests must still be honored.
Frequently asked questions
Can I cancel Constant Contact online?
No self-service cancellation is documented. Call Billing Support with the account username and request cancellation before the next billing date.
When does Constant Contact cancellation take effect?
On the next billing date. The account remains usable until that date.
Can I get a Constant Contact refund?
A qualifying first-time base-plan customer can request the 30-day guarantee by phone. Prepayments, add-ons and payments older than 30 days are not refundable.
Can I pause Constant Contact instead?
Yes. The account owner can call Billing Support to pause for a small monthly fee, which keeps contacts, content and reports but stops live sends.
Can I downgrade to a cheaper plan?
Yes. The account owner can choose Downgrade on the Plans and pricing page, but the contact tier remains separate from the email-plan choice.
How long does Constant Contact keep canceled account data?
It guarantees storage for only 30 days after cancellation and may permanently delete contacts and content after that if the account is inactive.
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Manually verified on 8 Aug 2026, based on official documentation. If Constant Contact changed something, telling us takes one click - a human re-checks every report.