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How do I cancel DxO PhotoLab?
1 min Self-serve No fee To cancel
Short answer
DxO PhotoLab is a one-time lifetime licence, not a subscription, so there is nothing to cancel and no recurring payment to stop. The 30-day free trial simply stops working when it ends, with no automatic payment. DxO offers a refund within 14 calendar days of purchase if the activation code has not been used.
Opens support.dxo.com. We are not affiliated with DxO PhotoLab and never handle your login.
What you are cancelling
RAW photo editing software for Mac and Windows, sold as a one-time lifetime licence - DxO does not sell subscriptions, so there is nothing that renews or needs cancelling. This guide covers every place the subscription can live - the website - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
DxO PhotoLab is bought once on shop.dxo.com and licensed forever - these steps cover the trial and the refund window, because no subscription exists.
1
Check what you own: a lifetime licence, not a subscription
DxO PhotoLab is a one-time purchase. DxO states it has no plans to offer subscriptions and 'will continue to offer lifetime licenses which allow you to use the version you own as is without being automatically charged to upgrade'. There is no recurring payment to stop.
2
On the free trial? Just let it end, or uninstall
DxO's trial terms: 'The trial lasts 30 days from activation', 'There is no automatic subscription or payment - when the trial ends, the software simply stops working. If you wish to stop earlier, no cancellation is needed; just uninstall the software from your computer.'
3
Bought it and changed your mind? Use the 14-day refund window
DxO's refund policy: 'You may return your software product within 14 calendar days from the time of your online purchase, on the condition that you have not used the activation code that you received upon purchase.' Notify DxO by email or regular postal mail with a clear statement of your decision and the information needed to identify your order.
4
Skip future upgrade offers if you want
New major versions (with upgrade pricing from $119.99) are optional, separate purchases. Nothing is charged automatically if you ignore them - your current version keeps working under its lifetime licence.
Deleting your DxO customer account is permanent and destroys your licence rights: you can no longer activate the software, request a refund, or buy upgrades at preferential rates.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after DxO PhotoLab
DxO PhotoLab has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Pixlr Pixlr Plus plan $2.49 / month Free plan fotor.com
Fotor Fotor Pro (App Store) plan $8.99 / month (App Store)
Switch to Fotor
Or read our Fotor guide
Free plan befunky.com
BeFunky BeFunky Plus plan $14.99 / month
Switch to BeFunky
Or read our BeFunky guide
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when DxO PhotoLab renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
DxO offers a refund within 14 calendar days of the online purchase, on the condition that the activation code has not been used. You must notify DxO of the retraction by email or regular postal mail with a clear statement and your order details; full terms are in the Return and refund policy section of DxO's General Conditions.
Is there a cheaper way to stay?
Nothing downgrades because nothing renews. A lifetime licence lets you 'use the purchased version for as long as you want' provided your machine keeps meeting the version's system requirements; it includes free updates and bug fixes but not the upgrade to the next major release, which is an optional paid purchase.
Can I pause instead of cancel?
Not applicable - there is no subscription to pause. The 30-day trial 'cannot be paused, extended, or restarted'.
What happens to my account data?
Your photos never pass through a DxO subscription, and licences do not expire. Deleting your DxO customer account is a separate support request and is irreversible: DxO warns that you 'lose all your rights to your licenses', cannot activate the software again, cannot request a refund, and lose preferential upgrade pricing.
Frequently asked questions
Is DxO PhotoLab a subscription?
No. It is sold as a lifetime licence - one payment, no recurring charges. DxO states it currently has no plans to offer subscriptions.
So what do I need to cancel?
Nothing. No payment renews automatically - not after the trial, and not after a purchase. Upgrades to new major versions are optional separate purchases.
Can I get a refund?
Yes, within 14 calendar days of the online purchase, provided the activation code has not been used. Request it by email or postal mail with a clear statement and your order details.
Does my licence ever expire?
No. You can use the purchased version for as long as your machine meets its system requirements. It includes free updates and bug fixes, but not the next major release; DxO notes support and activations for old versions may eventually be discontinued.
What happens when the free trial ends?
The software simply stops working after 30 days. There is no automatic subscription or payment, so no cancellation is needed - uninstall it if you want to stop earlier.
Does deleting my DxO account cancel anything?
There is no subscription to cancel, and deleting the account is worse than doing nothing: it permanently removes your rights to your licences, future activations and preferential upgrade pricing.
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Manually verified on 6 Aug 2026, based on official documentation. If DxO PhotoLab changed something, telling us takes one click - a human re-checks every report.