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How do I cancel Gong?
10 min Self-serve
Short answer
End Gong renewal by sending written notice to Gong's Chief Legal Officer at least 60 days before the subscription term ends, unless the Order Form says otherwise. Preparing and sending the notice takes about 10 minutes, and access ends when the contract expires. Fees are non-refundable, except for Gong's narrow material-breach remedy.
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What you are cancelling
Revenue intelligence platform that captures and analyzes customer interactions for revenue and go-to-market teams. This guide covers every place the subscription can live - team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Gong is sold by custom Order Form. The Order Form controls if its renewal or notice rule differs from the standard terms.
1
Check the Order Form
Confirm the subscription end date and whether the Order Form changes Gong's standard renewal or notice terms.
2
Prepare written notice at least 60 days early
An authorized customer representative should state that the organization does not want the subscription to renew. Gong's standard terms require notice at least 60 days before the subscription term ends.
3
Send the notice to Gong's Chief Legal Officer
Use prepaid first-class certified mail or an overnight courier to Gong, attn: Chief Legal Officer, P.O. Box 190250, San Francisco, CA 94119.
4
Keep proof of delivery
Retain the Order Form, a copy of the notice and delivery evidence with the organization's contract records.
Do not wait for the end of the term. The standard agreement requires written non-renewal notice at least 60 days before it ends.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Gong
Gong has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
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No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Cancellation message
Gong requires written notice by post - send this to Gong, attn: Chief Legal Officer, P.O. Box 190250, San Francisco, CA 94119.
Subject: Notice of non-renewal for [your plan name]
To Gong's Chief Legal Officer,
The customer account is associated with [your account email]. Please treat this letter as written notice that we do not want the subscription to renew after the current term. Please confirm the effective end date in writing.
Sincerely,
[your full name]
Everything you type stays in your browser - nothing is stored or sent anywhere.
Not cancelling today? Put it in your calendar.
Tell us when Gong renews and download a calendar reminder that lands 62 days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Gong requires 60 days notice - your reminder will land 62 days before the renewal date you enter. Unless the Order Form says otherwise, Gong requires written notice at least 60 days before the subscription term ends.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Gong states that payment obligations are noncancelable and fees are non-refundable. If a customer terminates for Gong's uncured material breach under section 9.1, Gong refunds prepaid fees covering the remaining Order Form term after the effective termination date.
Is there a cheaper way to stay?
No free plan follows expiry. A renewal with reduced subscription volume or length is repriced without regard to the prior term's per-unit pricing.
Can I pause instead of cancel?
No customer-controlled pause, contract hold or temporary suspension option is documented in Gong's public pricing page or standard terms.
What happens to my account data?
Request an export within 30 days after termination or expiration. Gong's help center says customer data is deleted within 30 days of contract termination or expiration; use rights cease immediately when the agreement ends.
Frequently asked questions
How far ahead must Gong be cancelled?
Unless the Order Form says otherwise, Gong requires written notice at least 60 days before the subscription term ends.
Where do I send Gong's non-renewal notice?
Gong's terms validate certified mail or overnight courier sent to Gong, attention Chief Legal Officer, P.O. Box 190250, San Francisco, CA 94119.
Can I get a refund after cancelling Gong?
Not ordinarily. Fees are non-refundable and payment obligations are noncancelable. The terms provide a narrow refund remedy when a customer terminates for Gong's uncured material breach.
Can a Gong contract be paused?
No customer-controlled pause or contract hold is documented in Gong's public pricing page or standard terms.
What happens to Gong data after the contract ends?
Request an export within 30 days. Gong says customer data is deleted within 30 days of contract termination or expiration.
Can I reduce Gong seats instead of ending the contract?
The standard terms say a renewal with lower subscription volume or length is repriced without regard to the prior term's per-unit pricing. Check the Order Form for account-specific terms.
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Manually verified on 18 Aug 2026, based on official documentation. If Gong changed something, telling us takes one click - a human re-checks every report.