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EmailOctopus EmailOctopus Pro plan $9 / month billed yearly
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How do I cancel Mailchimp?
2 min Self-serve No fee To cancel
Short answer
Cancel Mailchimp from Manage my plan: click your profile icon, open Account & billing, choose Manage my plan, then Delete my account, confirm with your password and enter DELETE. Permanent deletion takes about 2 minutes and is immediate and cannot be undone. Refunds are generally not issued, though the terms describe a 60-day money-back guarantee for annual Paid Marketing Plans.
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What you are cancelling
Email marketing platform with audience management, campaigns, automations and reporting. This guide covers every place the subscription can live - the website - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
If you want to stop or reduce billing without deleting data, use the Billing section to downgrade, or pause an eligible monthly Marketing plan for 3 or 6 months.
1
Open Manage my plan
Click your profile icon, choose Account & billing or Account, open the Settings menu, and select Manage my plan.
2
Select Delete my account
Choose Delete my account, review any suggestions, and select Continue to delete.
3
Enter the deletion confirmation
Confirm your password and enter DELETE in the confirmation field.
4
Permanently delete the account
Select Permanently delete. The account and its associated audience, campaign archive and report data cannot be restored.
Permanent deletion is immediate and cannot be undone. Back up your data and pay any outstanding balance first.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Mailchimp
Mailchimp has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
EmailOctopus EmailOctopus Pro plan $9 / month billed yearly Free plan mailerlite.com
MailerLite MailerLite Comfort plan $12 / month starting Why this one - The classic budget switch from Mailchimp
Switch to MailerLite
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Free plan brevo.com
Brevo Brevo Starter plan $9 / month starting Why this one - Email plus SMS, priced by sending volume
Switch to Brevo
Or read our Brevo guide
Compare all 10 verified alternatives to Mailchimp
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when Mailchimp renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Mailchimp generally does not issue refunds unless a system malfunction caused a problem or Mailchimp terminated the account without cause. Its terms separately describe a 60-day money-back guarantee for annual Paid Marketing Plans.
Is there a cheaper way to stay?
A paid Marketing plan can be downgraded from the Monthly Plans or Credits page in Billing. The change takes effect at the end of the billing cycle. A move to Free is available only while the account meets Mailchimp's current Free-plan limits and eligibility rules.
Can I pause instead of cancel?
An eligible monthly Marketing plan can be paused for 3 or 6 months, with no more than two pauses in a 12-month period. Pausing stops monthly billing, retains data and still allows limited account work. The Websites plan remains active.
What happens to my account data?
Permanent account deletion removes data associated with audiences, campaign archives and reports and cannot be restored. Mailchimp recommends exporting a backup before deletion and requires any outstanding balance to be paid.
Frequently asked questions
Does Mailchimp cancel immediately?
Permanent account deletion is immediate. A downgrade to a lower paid plan or Free normally takes effect at the end of the current billing cycle.
Can I stop Mailchimp billing without deleting my data?
Yes. Eligible monthly Marketing plans can be paused for 3 or 6 months, and a lower plan or Free may be available through Billing.
Can I get a Mailchimp refund?
Mailchimp generally issues no refund except for a system malfunction or an account termination without cause. Its terms separately provide a 60-day guarantee for annual Paid Marketing Plans.
How often can I pause Mailchimp?
Mailchimp limits eligible monthly Marketing plans to two pauses in any 12-month period, each lasting either 3 or 6 months.
Will Mailchimp keep my data after deletion?
No. Permanent deletion removes audience, campaign archive and report data and the account cannot be restored.
Why is there no single Mailchimp plan price here?
The monthly bill depends on the Marketing plan, contact tier, send limits and any current offer, so the published starting offer is not a fixed price for every account.
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Manually verified on 8 Aug 2026, based on official documentation. If Mailchimp changed something, telling us takes one click - a human re-checks every report.