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How do I cancel Proton Mail?
3 min Self-serve No fee To cancel
Short answer
Cancel Proton Mail from the Subscription page in account settings: choose Settings, All settings and Subscription, then select Cancel subscription, Continue and confirm. It takes about 3 minutes, and the account moves to Proton Free at the end of the current billing period. A full refund can be requested within 30 days of the first direct purchase, limited to once per user.
Opens account.proton.me. We are not affiliated with Proton Mail and never handle your login.
What you are cancelling
Encrypted email service with free and paid plans linked to a shared Proton account. This guide covers every place the subscription can live - the website - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Use this flow for a Proton Mail subscription billed directly through the Proton account.
1
Open Subscription settings
Sign in, choose Settings, All settings and then Subscription.
2
Choose Cancel subscription
Scroll to Cancel subscription and select it.
3
Continue
Review the effect of moving to Proton Free and select Continue.
4
Confirm Cancel subscription
Confirm the cancellation. The move to Proton Free occurs at the end of the current billing period.
If the account remains above Free plan limits after downgrade, mail and storage can be restricted. Proton may delete data after 12 months of unresolved excess usage. Deleting the Proton account permanently removes data across Proton services.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Proton Mail
Proton Mail has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Fastmail Fastmail Individual plan See current regional pricing No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when Proton Mail renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
A full refund can be requested within 30 days of the first direct purchase through Proton official channels if both cancellation and the request happen in that window. It is limited to once per user, and cash or bank-transfer payments are not refundable.
Is there a cheaper way to stay?
Cancellation moves the account to Proton Free at the end of the billing period. Switching to another paid plan is immediate and unused time becomes prorated account credit.
Can I pause instead of cancel?
No separate subscription pause option is documented.
What happens to my account data?
If the account remains above Free plan limits after downgrade, mail and storage can be restricted. Proton may delete data after 12 months of unresolved excess usage. Deleting the Proton account permanently removes data across Proton services.
Frequently asked questions
When does Proton Mail cancellation take effect?
End of current billing period.
Can I get a refund from Proton Mail?
A full refund can be requested within 30 days of the first direct purchase through Proton official channels if both cancellation and the request happen in that window. It is limited to once per user, and cash or bank-transfer payments are not refundable.
Can I pause Proton Mail instead?
No separate subscription pause option is documented.
What happens to my data?
If the account remains above Free plan limits after downgrade, mail and storage can be restricted. Proton may delete data after 12 months of unresolved excess usage. Deleting the Proton account permanently removes data across Proton services.
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Keep this guide honest
Did these steps still work?
Manually verified on 7 Aug 2026, based on official documentation. If Proton Mail changed something, telling us takes one click - a human re-checks every report.