How do I cancel Brex?
Close a Brex card account by moving recurring charges, redeeming points, paying the balance, then contacting Brex Support. It takes about 15 minutes to prepare and cannot be undone. Brex publishes no refund of unused platform fees, and unused points cannot be recovered after closure.
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Corporate cards, spend management, bill pay, travel, and business banking for US-registered companies. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Monthly card accounts close through Support. Extra checking accounts can close in Company Settings.
For a Brex card with monthly payments, migrate recurring charges to another payment method, redeem Brex points, and pay the outstanding balance. Unused points cannot be recovered after closure.
Account and card admins send a support request to Brex Support to cancel and close the card account. Closing the account cannot be undone.
An account admin can open Company Settings, then Banking, Account management. Use Close next to one extra checking account, or Close all accounts to shut checking, treasury, and vault together.
Account and card admins run closure. Depending on account type, Support must finish the card account.
The Platform Agreement lets you ask to terminate by stopping use, paying amounts owed including Order Form fee commitments, and giving notice. Brex may refuse closure if a balance, hold, or pending transaction remains.
Redeem points and pay the balance before you ask Support to close the card account. Closure cannot be undone.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Cancellation message
Brex takes cancellations as a written request - paste this into your cancellation request.
Subject: Close Brex account for [your account email]
Please cancel and close the Brex account for [your account email] on [your plan name]. Recurring charges have been moved, points have been redeemed where possible, and the outstanding balance has been paid. Please confirm closure in writing.
Thank you,
[your full name]
Everything you type stays in your browser - nothing is stored or sent anywhere.
Not cancelling today? Put it in your calendar.
Tell us when Brex renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelBrex does not publish a refund of unused Premium or Enterprise software fees. You must pay the outstanding card balance before Support will close a monthly card account. Unused rewards points cannot be recovered after closure. The Platform Agreement says Fee commitments under an Order Form remain due.
No self-serve downgrade from Premium or Enterprise to Essentials is documented on the pricing page. Closing the whole Brex account is the documented offboarding path.
No pause of a Brex card account or Premium subscription is documented on the account-closure or pricing pages.
After closure you can still sign in for read-only access to historic activity and statements. Brex says that access is not revoked. Information that can be deleted is removed. Some information may stay if required by law, contract, or legitimate business functions.
Frequently asked questions
How do I close a Brex card account?
Move recurring charges, redeem points, pay the balance, then contact Brex Support. Closure cannot be undone.
Can I close banking myself?
Yes, for a Brex business account. An account admin uses Company Settings, Banking, Account management, then Close or Close all accounts.
What happens to Brex points?
Redeem them before closure. Unredeemed points cannot be recovered or used after the account is closed.
Do I lose statement access?
No. You can still sign in read-only to download statements and export expense, accounting, or team tables.
Will Brex refund unused Premium fees?
No refund of unused platform fees is published. Outstanding card balances and Order Form fee commitments stay due.
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Manually verified on 17 Aug 2026, based on official documentation. If Brex changed something, telling us takes one click - a human re-checks every report.