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GetResponse GetResponse Starter plan $19 / month Higher listed entry price
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Or read our GetResponse guide
How do I cancel EmailOctopus?
1 min Self-serve No fee To cancel
Short answer
Cancel EmailOctopus Pro from Billing by clicking the purple Cancel Pro plan button. It takes about 1 minute and moves the account to Free from the next billing period. Contacts are not deleted, but sending stops while the list exceeds 2,500 contacts. Payments are generally non-refundable, with a 14-day cooling-off right for EU consumers.
Opens help.emailoctopus.com. We are not affiliated with EmailOctopus and never handle your login.
What you are cancelling
Email marketing platform for newsletters, campaigns, forms and automations. This guide covers every place the subscription can live - the website - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Cancelling Pro is EmailOctopus' documented way to take a billing break.
1
Open Billing
Sign in to EmailOctopus and open Billing.
2
Cancel Pro
Click the purple Cancel Pro plan button and complete the confirmation.
3
Review Free-plan limits
The account moves to Free. Contacts remain, but sending is unavailable while the list exceeds 2,500 contacts.
Reports older than 30 days are hidden on Free, and sending stops while the list is over 2,500 contacts.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where the $108 could go instead
EmailOctopus Pro costs $108 a year. Here is how three tools people move to after EmailOctopus compare.
GetResponse GetResponse Starter plan $19 / month Higher price omnisend.com
Omnisend Omnisend Standard plan $16 / month Higher listed entry price
Switch to Omnisend
Or read our Omnisend guide
Free plan flodesk.com
Flodesk Flodesk Lite plan $25 / month Higher listed entry price
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Or read our Flodesk guide
Compare all 7 verified alternatives to EmailOctopus
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
EmailOctopus Pro costs you $108 a year
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Em EmailOctopus Pro · $9/month, billed yearly
$108
a year if you keep it · $9/mo
Your plan
Not cancelling today? Put it in your calendar.
Tell us when EmailOctopus renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Payments are generally non-refundable. EU consumers have a 14-day cooling-off right for a full refund under the terms.
Is there a cheaper way to stay?
Cancellation moves the account to Free from the next billing period. A downgrade can also be requested at [email protected].
Can I pause instead of cancel?
A break means cancelling Pro and moving to Free. Nothing is deleted, and older reports become available again after upgrading.
What happens to my account data?
Contacts remain after Pro cancellation. Reports older than 30 days become unavailable until Pro is restored. A Free account may be deleted after one year of complete inactivity.
Frequently asked questions
Where is the EmailOctopus cancel button?
Open Billing and click the purple Cancel Pro plan button.
Will cancellation delete contacts?
No. The account moves to Free and contacts remain.
What if I have more than 2,500 contacts?
The contacts remain, but sending stops until the list is reduced or Pro is restored.
Can I get a refund?
Payments are generally non-refundable. EU consumers have a 14-day cooling-off right under the terms.
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Keep this guide honest
Did these steps still work?
Manually verified on 13 Aug 2026, based on official documentation. If EmailOctopus changed something, telling us takes one click - a human re-checks every report.