How do I cancel Databox?
A Databox Admin cancels from Settings, then Billing: scroll to the bottom, choose Cancel Subscription and confirm. It takes about 2 minutes and data sync continues until the subscription ends. Payments are non-refundable, with no partial refund for unused time, and closing the account starts a 30-day data-retention period.
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Business analytics and dashboard platform that combines metrics, reports, benchmarks and performance monitoring. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Data sync continues until the subscription ends.
Open Databox with an Admin account.
Go to Settings, choose Billing and scroll to the bottom of the page.
Select Cancel Subscription and follow the confirmation prompts.
Verify the date on which data sync will stop and save the cancellation confirmation.
Subscription cancellation and full account closure are separate events.
An Admin must complete the cancellation.
Only an Admin should manage the team subscription from Billing.
Export or document any reports the team needs before account closure and the 30-day retention deadline.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Not cancelling today? Put it in your calendar.
Tell us when Databox renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelDatabox's Terms state that payments are non-refundable and that there are no refunds or credits for partial periods or unused time.
Databox publishes a Free plan, but the cancellation article does not state that a paid account automatically moves to it. The subscription can be reactivated from Billing while the account remains available.
Databox does not document a voluntary subscription pause. After cancellation, data syncing stops when the subscription ends, but existing synced data remains accessible while the account stays active.
After the subscription ends, existing synced data remains accessible while the account is active. If the account is closed, Databox retains its data for 30 days and then deletes it.
Frequently asked questions
Who can cancel Databox?
A Databox Admin can cancel from Settings, then Billing.
When does Databox stop syncing data?
The current cancellation article says syncing continues until the subscription ends.
Does Databox refund unused time?
No. The Terms exclude refunds or credits for partial periods and unused time.
What happens to Databox data after cancellation?
Synced data remains accessible while the account stays active. Full account closure starts a 30-day retention period before deletion.
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Manually verified on 14 Aug 2026, based on official documentation. If Databox changed something, telling us takes one click - a human re-checks every report.