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Home / Cancel / Xfinity Internet
How do I cancel Xfinity Internet?
10 min Self-serve
Short answer
Cancel Xfinity Internet through the options at xfinity.com/cancel: call 1-800-934-6489, schedule a callback while signed in, or visit an Xfinity Store. It takes about 10 minutes and service ends on the disconnection date confirmed by Xfinity. Prepaid service fees after that date may be refunded when applicable, and a minimum-term agreement may carry an early termination fee.
Opens www.xfinity.com. We are not affiliated with Xfinity Internet and never handle your login.
What you are cancelling
Comcast residential internet service with address-specific speeds, promotions and equipment options. This guide covers every place the subscription can live - the website - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
1
Open Xfinity cancellation options
Go to xfinity.com/cancel and choose the official route that works for you.
2
Call, schedule a call or visit a store
Call 1-800-934-6489, schedule an Xfinity callback while signed in, or visit an Xfinity Store to request cancellation.
3
Confirm the effective date
Ask the representative to confirm the disconnection date, final balance and any minimum-term fee.
4
Return rented equipment
Use xfinity.com/returns, an Xfinity store or a UPS prepaid label and keep the receipt.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Xfinity Internet
Xfinity Internet has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Spectrum Internet Internet Advantage plan $30 / month promotional No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when Xfinity Internet renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
The residential agreement says prepaid monthly service fees after the effective disconnection date may be refunded when applicable. Minimum-term agreements may have an early termination fee. Unreturned equipment can trigger fees.
Is there a cheaper way to stay?
Internet speeds and prices are address-specific. Use the account or contact Xfinity to change plans; term and promotional pricing may change.
Can I pause instead of cancel?
Eligible existing residential customers can use the Seasonal Convenience Plan once a year for 2 to 6 months. Internet can be reduced to 20 Mbps for $20 per month or suspended for $8 per month, subject to location and product restrictions.
What happens to my account data?
Cancellation does not automatically erase customer data. Xfinity accepts separate privacy access and deletion requests, but some records may be retained where permitted or required.
Frequently asked questions
Where do I cancel Xfinity Internet?
Call 1-800-934-6489, schedule a callback or visit an Xfinity Store from the options on xfinity.com/cancel.
Do I need to return Xfinity equipment?
Yes. Use the Digital Return Center, an Xfinity store or a UPS return label.
Can Xfinity charge an early termination fee?
Yes, if the order includes a minimum term. No-term service can be ended without that fee.
Does cancellation delete Xfinity data?
No. Privacy deletion is a separate request.
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Manually verified on 8 Aug 2026, based on official documentation. If Xfinity Internet changed something, telling us takes one click - a human re-checks every report.