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Appsmith Appsmith Business plan $15 / user / month Higher listed entry price
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How do I cancel Retool?
2 min Self-serve No fee To cancel
Short answer
Open Retool's Billing settings and downgrade the paid organization to a non-paid plan to opt out of automatic renewal. Paid fees are generally non-refundable. Retool's public terms do not state whether lower-plan limits begin immediately or at the end of the current subscription term.
Opens login.retool.com. We are not affiliated with Retool and never handle your login.
What you are cancelling
Platform for building internal applications, workflows, agents and database-backed tools. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
1
Open Retool Billing settings
Sign in to the correct Retool organization as its billing administrator and open Billing settings.
2
Downgrade to a non-paid plan
Choose the option to downgrade the paid organization to a non-paid subscription. Retool's Customer Terms identify this as the way to opt out of automatic renewal.
3
Review and confirm
Check the subscription term and plan shown in Billing, complete the confirmation prompts and save the confirmation. Retool does not publish the final button labels.
1
Enterprise: check the order form
An Enterprise or other order-form subscription can contain different renewal and notice terms. Follow the signed order form where it differs from the public Customer Terms.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where the $120 could go instead
Retool Team costs $120 a year. Here is how three tools people move to after Retool compare.
Appsmith Appsmith Business plan $15 / user / month Higher price glideapps.com
Glide Glide Explorer plan $25 / month Higher listed entry price
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Free plan softr.io
Softr Softr Basic plan $49 / month Higher listed entry price
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No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when Retool renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Retool states that payment obligations are non-cancellable and paid fees are non-refundable except where the contract expressly says otherwise. A customer that terminates for an uncured Retool breach receives unused prepaid fees after the effective termination date.
Is there a cheaper way to stay?
Retool requires downgrading the paid subscription to a non-paid plan to stop automatic renewal. The public terms do not state exactly when the lower plan takes effect or how organization content above Free limits is handled.
Can I pause instead of cancel?
No paid-subscription pause option is documented in Retool's public pricing or Customer Terms.
What happens to my account data?
Export Customer Data during the subscription term. After the term, Retool has no obligation to maintain or provide Customer Data or Custom Apps. When the customer deletes its account, Retool says it deletes Customer Data and Custom Apps unless legally prohibited.
Frequently asked questions
How do I stop Retool from renewing?
Open Billing settings and downgrade the paid subscription to a non-paid plan. Retool's terms state that this opts the customer out of automatic renewal.
Does Retool automatically renew?
Yes, unless an order form says otherwise. The renewal period is generally one year or the preceding term, whichever is shorter.
Does Retool refund paid fees?
Generally no. Retool says paid fees are non-refundable except where the contract expressly provides otherwise.
Should I export Retool data before cancelling?
Yes. Export is available during the subscription term, but Retool has no obligation to provide Customer Data or Custom Apps after the term.
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Manually verified on 13 Aug 2026, based on official documentation. If Retool changed something, telling us takes one click - a human re-checks every report.