Top pick productboard.com
Productboard Productboard Plus plan $25 / maker / month
Switch to Productboard
Or read our Productboard guide
How do I cancel UserVoice?
3 min Self-serve
Short answer
For a credit-card UserVoice account, an Owner opens Settings > General > Plan Subscription, selects Edit beside Manage billing settings, then chooses Cancel Subscription in the Billing Portal. Invoice customers must contact their Account Manager. Deactivation happens at the end of the billing period, and data is permanently deleted 60 days later.
Opens help.uservoice.com. We are not affiliated with UserVoice and never handle your login.
What you are cancelling
Customer-feedback and product-discovery platform for product teams. This guide covers every place the subscription can live - the website - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
1
Open Plan Subscription
As an Owner, open Settings, select General and scroll to Plan Subscription.
2
Open the Billing Portal
Select Edit beside Manage billing settings. Do not bookmark the portal because its secure link changes.
3
Cancel the subscription
Select Cancel Subscription. Invoice customers instead contact their Account Manager.
4
Export account data
Export any data you need before deactivation. UserVoice permanently deletes it 60 days after deactivation.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after UserVoice
UserVoice has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Productboard Productboard Plus plan $25 / maker / month Different pricing featurebase.app
Featurebase Featurebase Growth plan $37 / seat / month Why this one - Feedback and support suite with a free tier
Switch to Featurebase
Or read our Featurebase guide
Different pricing canny.io
Canny Canny Pro plan $99 / month Why this one - Tracked-user pricing for product feedback
Switch to Canny
Or read our Canny guide
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when UserVoice renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
UserVoice does not provide prorated refunds for accounts cancelled early.
Is there a cheaper way to stay?
UserVoice's current cancellation article does not document a self-service downgrade route.
Can I pause instead of cancel?
UserVoice says it cannot temporarily disable or deactivate an account.
What happens to my account data?
Export data before deactivation. UserVoice permanently deletes all account data 60 days after deactivation, after which it cannot be recovered.
Frequently asked questions
Who can cancel UserVoice?
An Owner can cancel a credit-card account in the Billing Portal. Invoice customers contact their Account Manager.
Does UserVoice provide a prorated refund?
No. UserVoice says it does not refund accounts cancelled early.
When is UserVoice data deleted?
It is permanently deleted 60 days after account deactivation.
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Keep this guide honest
Did these steps still work?
Manually verified on 13 Aug 2026, based on official documentation. If UserVoice changed something, telling us takes one click - a human re-checks every report.