Top pick amplitude.com
Amplitude Amplitude Plus plan Usage-based Why this one - Use this for self-serve Plus product analytics
Switch to Amplitude
Or read our Amplitude guide
How do I cancel Heap?
5 min plus 45-day notice Self-serve No fee To cancel
Short answer
Cancel a paid Heap subscription by sending 45 days written notice to [email protected]. It takes about 5 minutes to send, and paid access lasts through the current term. Heap does not publish a standard refund for a normal cancellation.
Opens help.heap.io. We are not affiliated with Heap and never handle your login.
What you are cancelling
Product analytics platform with autocapture, funnels, journeys and session-based plans, now part of Contentsquare. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Paid Heap cancellation is a written notice to [email protected], not an in-app Cancel button.
1
Confirm the account is on a paid plan
Heap documents a different close path for free accounts. Paid auto-renewing subscriptions need written non-renewal notice.
2
Email [email protected]
Send 45-day prior written notice to terminate future renewals. Heap names [email protected] as the address.
3
Use Heap through the current term
Paid access lasts until the end of the subscription term. Accrued fees remain payable.
4
Request account closure after the term if needed
Once services have ended, request closure via Heap's Get support page if you also want the account and data removed.
Contentsquare has a separate self-serve cancel flow for Contentsquare product plans. Heap's own help article still names the Heap email path for paid Heap accounts.
Contract customers should also follow the order form and the MSA notice addresses.
1
If the subscription does not auto-renew
Heap says services then expire at the end of the subscription term without a separate non-renewal email.
2
Send legal notices to the MSA addresses when required
Heap's Master Services Agreement says notices of termination or intention not to renew must go to [email protected], with a copy to [email protected].
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Heap
Heap has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Amplitude Amplitude Plus plan Usage-based Different pricing mixpanel.com
Mixpanel Mixpanel Growth plan Usage-based Why this one - Use this for event analytics with a written non-renewal path
Switch to Mixpanel
Or read our Mixpanel guide
Free plan posthog.com
PostHog PostHog Pay-as-you-go plan Usage-based Why this one - Use this for a developer analytics stack with billing limits
Switch to PostHog
Or read our PostHog guide
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Cancellation message
Heap requires 45 days written notice - send this to [email protected].
Subject: Heap non-renewal notice for [your account email]
Hello Heap Deal Desk,
I am writing on behalf of the Heap account billed to [your account email] to give 45 days written notice that the organization will not renew its Heap subscription ([your plan name]).
Please let the subscription end at the close of the current term on or around [desired end date] and do not auto-renew.
Please confirm the non-renewal and the effective end date in writing.
Thank you,
[your full name]
Everything you type stays in your browser - nothing is stored or sent anywhere.
Not cancelling today? Put it in your calendar.
Tell us when Heap renews and download a calendar reminder that lands 47 days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Heap requires 45 days notice - your reminder will land 47 days before the renewal date you enter. Heap requires 45-day prior written notice to stop auto-renewal on a paid account.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Heap's cancel article says accrued fees must be paid and does not describe a standard refund for a normal cancellation. The Heap Master Services Agreement refunds prepaid unused fees only if the customer terminates for Heap's uncured material breach, or as a warranty or infringement remedy.
Is there a cheaper way to stay?
Heap publishes a Free plan with up to 10k monthly sessions. The paid-account cancel article does not document a self-serve downgrade button or an automatic move to Free after non-renewal.
Can I pause instead of cancel?
Heap documents no subscription pause.
What happens to my account data?
After paid services end, Heap says it will close the account and remove data when you request closure via Get support. The Heap MSA allows a Customer Data export before termination or within 30 days after. Heap also deletes data older than 37 months, or older than the plan data-history limit if that limit is greater.
Frequently asked questions
How do I cancel a paid Heap subscription?
Send 45-day prior written notice to [email protected] if the subscription auto-renews.
When does Heap access end?
You keep paid Heap services until the end of the current subscription term.
Does Heap refund unused time?
Heap does not publish a standard refund for a normal cancellation. The MSA describes prepaid unused-fee refunds only for specific breach, warranty or infringement remedies.
How do I close a free Heap account?
Request closure via Heap's Get support page. Heap says it will close the account and remove data at your request.
Can I pause Heap?
Heap documents no subscription pause.
Is Heap the same as Contentsquare?
Heap is now part of Contentsquare. Heap still publishes Heap pricing and a Heap-specific cancel article.
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Keep this guide honest
Did these steps still work?
Manually verified on 17 Aug 2026, based on official documentation. If Heap changed something, telling us takes one click - a human re-checks every report.