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How do I cancel Microsoft 365?
2 min Self-serve No fee To cancel
Short answer
Cancel Microsoft 365 at account.microsoft.com/services/microsoft365: select the subscription, choose Manage or Cancel subscription, then select I don't want my subscription and complete the prompts. It takes about 2 minutes, and the effective date and any refund eligibility are shown during cancellation. Direct purchases may be eligible for a refund within 30 days of the initial purchase or before first renewal, whichever is sooner.
Opens account.microsoft.com. We are not affiliated with Microsoft 365 and never handle your login.
What you are cancelling
Microsoft's consumer suite for cloud storage, Outlook, Office apps and Copilot features. This guide covers every place the subscription can live - the website, the iPhone and iPad app, and Google Play - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
1
Open Microsoft 365 subscriptions
Sign in at account.microsoft.com/services/microsoft365 with the purchasing account.
2
Select the subscription
Find Microsoft 365 and select Manage or Cancel subscription.
3
Review cancellation
Review alternative plans and any refund eligibility shown.
4
Confirm
Select I don't want my subscription and complete the prompts. If Turn on recurring billing appears, renewal is already off.
1
Use Apple for Apple billing
Microsoft directs App Store purchases to Apple for cancellation and refunds.
1
Use Google Play for Play billing
Microsoft directs Google Play purchases to Google Play for cancellation and refunds.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where the $19.99 could go instead
Microsoft 365 Basic costs $19.99 a year. Here is how one tool people move to after Microsoft 365 compares. On a different Microsoft 365 plan? Pick it below.
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Microsoft 365 Basic costs you $19.99 a year
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
M Microsoft 365 Basic · $1.67/month, billed yearly
$19.99
a year if you keep it · $1.67/mo
Not cancelling today? Put it in your calendar.
Tell us when Microsoft 365 renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Direct purchases may be eligible within 30 days of the initial purchase or before first renewal, whichever is sooner, and one recent recurring charge may qualify if cancelled within 30 days. Eligibility is shown during cancellation. Regional rules vary.
Is there a cheaper way to stay?
Microsoft links to plan-switching options during cancellation. After Basic or Personal ends, storage returns to 5 GB OneDrive and 15 GB Outlook.com; Family and Premium reductions also affect shared users.
Can I pause instead of cancel?
No pause option is documented for consumer Microsoft 365. Turning off recurring billing keeps benefits until the expiration date.
What happens to my account data?
An over-quota account can lose upload, edit, sync and Outlook.com mail access, and Microsoft may later delete OneDrive files. Closing the Microsoft account is separate, with a selectable 30- or 60-day reopen window before permanent deletion.
Avoid the next charge
These verified routes also apply to Microsoft 365.
Frequently asked questions
How do I know Microsoft 365 is already cancelled?
If the account shows Turn on recurring billing and an expiry date, renewal is off.
Can I get a Microsoft 365 refund?
Possibly. Direct purchases are evaluated automatically during cancellation.
What happens to OneDrive?
The allowance drops to the free limit, and an over-quota account can lose sync and eventually files.
Does cancellation delete my Microsoft account?
No. Account closure is separate.
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Keep this guide honest
Did these steps still work?
Manually verified on 8 Aug 2026, based on official documentation. If Microsoft 365 changed something, telling us takes one click - a human re-checks every report.