Home / Cancellation Difficulty Index

INDEX 626 services ranked from easiest to hardest

Cancellation Difficulty Index

One score from 1 to 10 for every service we cover - how many steps it takes, how long it takes, and how hard the provider makes it to walk away.

Last updated 2 September 2026 626 services scored How the score works

The full ranking

10 services shown · 1 means you are out in seconds, 10 means a fight.

258 Headspace Fitness & wellness · 2 min · Email to support 2.6 Easy Cancels by email to support, about 2 minutes over 3 steps. No cancellation fee; no pause or downgrade. Guide
261 Zwift Fitness & wellness · 2 min · Web or app store 2.6 Easy Self-serve on the web or in the app store, about 2 minutes over 5 steps. 1-day notice period; a pause exists, no downgrade. Guide
281 Noom Weight Fitness & wellness · 2 min · Web or app store 2.3 Easy Self-serve on the web or in the app store, about 2 minutes over 3 steps. 1-day notice period; no pause or downgrade. Guide
283 Peloton Fitness & wellness · 3 min · Web or app store 2.3 Easy Self-serve on the web or in the app store, about 3 minutes over 3 steps. A fee can apply, no refunds; no pause or downgrade. Guide
318 ClassPass Fitness & wellness · 2 min · Web 2.1 Easy Self-serve on the web, about 2 minutes over 4 steps. 2-day notice period; a pause exists, no downgrade. Guide
331 Google Health Premium Fitness & wellness · 2 min · Web or app store 2.1 Easy Self-serve on the web or in the app store, about 2 minutes over 4 steps. No refunds; no pause or downgrade. Guide
389 Apple Fitness+ Fitness & wellness · 1 min · Web or app store 1.9 Easy Self-serve on the web or in the app store, about 1 minute over 3 steps. No cancellation fee; no pause or downgrade. Guide
393 BODi Fitness & wellness · 2 min · Web or app store 1.9 Easy Self-serve on the web or in the app store, about 2 minutes over 4 steps. No cancellation fee; no pause or downgrade. Guide
538 Calm Fitness & wellness · 2 min · Web or app store 1.6 Easy Self-serve on the web or in the app store, about 2 minutes over 3 steps. No cancellation fee; a downgrade or free plan exists. Guide
611 Strava Fitness & wellness · 1 min · Web or app store 1.4 Easy Self-serve on the web or in the app store, about 1 minute over 3 steps. 1-day notice period; a downgrade or free plan exists. Guide

Showing 10 of 626 scored services.

How the score works

Six signals, fixed weights, the same formula for every service.

Each guide's verified difficulty rating fixes the band - Easy, Medium or Hard. Six signals, read from the same verified record, place the service inside that band. The weights below never change, and no score is adjusted by hand afterwards.

Time & steps 25%

The steps in the verified flow and the minutes it takes from the account page to a confirmation.

Route to cancel 20%

Self-serve on the web scores low. App-store billing sits in the middle; email, a support request or written notice scores high.

Obstacles 20%

Retention offers, surveys, extra confirmation screens and long flows recorded in the verified steps.

Findability 15%

Whether a direct link to the cancel page exists, and whether the app hides where the billing really lives.

Money after cancel 12%

Termination fees, notice periods billed in full and a no-refund policy, read from the fact rows and terms.

Pause or downgrade 8%

Whether a documented pause or a free plan exists as an alternative to cancelling outright.

What the bands mean

1 – 3.9 Easy Self-serve, no agent, done in about a minute.
4 – 6.9 Medium Extra screens, offers, or app-store billing.
7 – 10 Hard An agent, a notice period, or money lost on the way out.
Where the scores come from

Based on the cancellation flow each provider publishes - not on user reports.

Last updated 2 September 2026
Services scored 626
Sources Help pages, terms & billing docs
Corrections Reader reports, checked by hand
Read the full methodology

Missing a service? Tell us and we score it next.

Requests are reviewed weekly. Spotted something in a score that no longer matches the flow you saw? Send the correction and we check it.