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Mixpanel Mixpanel Growth plan Usage-based Different pricing model
Why this one - Product analytics with funnels and replay
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How do I cancel PostHog?
2 min Self-serve No fee To cancel
Short answer
Cancel PostHog paid usage from the organization billing settings at app.posthog.com/organization/billing: set a billing limit on each product, which is the documented self-serve cancellation. It takes about 2 minutes; usage beyond a limit is not ingested or billed, and ending the agreement entirely requires thirty days written notice. PostHog says unexpected bills are pretty much always refunded, while prepaid contract credits are non-refundable.
Opens app.posthog.com. We are not affiliated with PostHog and never handle your login.
What you are cancelling
Product analytics platform bundling analytics, session replay, feature flags, experiments and error tracking, priced per product on usage. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
There is no per-product unsubscribe button in the public docs - billing limits are the documented self-serve mechanism, with written notice to end the agreement entirely.
1
Open your organization's billing settings
Sign in and go to app.posthog.com/organization/billing - the documented home for billing limits, card details and invoices.
2
Set a billing limit for each product
In the billing limit section at the bottom of each product, click Set billing limit, enter your dollar limit and press Save. This must be done separately for each product.
3
Use billing limits as your cancellation
PostHog's pricing FAQ answers "Can I cancel my plan at any time?" with: yes - set a billing limit at any time and you are only charged for what you use. Usage beyond a limit is not ingested and never billed.
4
Check your card details and final invoices
Click "Manage card details and view past invoices" to open the Stripe portal, where invoices and receipts live under Invoice history.
5
To end the agreement entirely, give written notice
PostHog's terms allow terminating the agreement at any time on thirty days' written notice. Termination does not waive fees for usage already incurred.
Usage beyond a billing limit you set is permanently dropped, not queued. Expect one final monthly invoice for usage already incurred.
1
Check your order form
Pre-paid credit plans run on a contract (usually 12 months) captured in an order form, arranged through PostHog's sales team.
2
Know the credit rules before ending a contract
Prepaid credits are non-refundable and expire twelve months from purchase. On renewal at equal or higher spend, PostHog may roll over half of the remaining credits.
3
After the contract ends
You can move to any pay-as-you-go plan. Either party may terminate with thirty days' written notice; customers without prepaid credits get no refund on termination.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where the $9,000 could go instead
PostHog Scale (platform add-on) costs $9,000 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different PostHog plan? Pick it below.
Mixpanel Mixpanel Growth plan Usage-based Free plan amplitude.com
Amplitude Amplitude Plus plan Usage-based Different pricing model
Why this one - Analytics with experimentation built in
Switch to Amplitude
Or read our Amplitude guide
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
PostHog Scale (platform add-on) costs you $9,000 a year
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Ph PostHog Scale (platform add-on) · $750/month, billed monthly
$9,000
a year if you keep it · $750/mo
Not cancelling today? Put it in your calendar.
Tell us when PostHog renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
PostHog's pricing page says unexpected bills are "pretty much always" refunded, and its side-project-insurance page promises to refund an unexpectedly large first-month bill caused by a traffic spike on hobby projects (via the in-app Help button) - while reserving the final call. Under the terms, prepaid contract credits are non-refundable, and customers without prepaid credits are not entitled to a refund on termination.
Is there a cheaper way to stay?
Cancel paid usage by setting billing limits at any time; you only pay for what you used. Over-limit data is not ingested and is lost. On the free plan, events over the monthly allowance are dropped and feature flags return a default quota-limited response. Free keeps 1 project and 1-year retention, versus 6 projects and 7-year retention with a card on file.
Can I pause instead of cancel?
No pause option is documented. The closest mechanism is a billing limit: once usage hits it, ingestion stops and you are never charged above the amount you set, while the free monthly allowance keeps resetting.
What happens to my account data?
Events are retained 7 years on paid plans and 1 year on free; recordings 90 days on pay-as-you-go and 1 month on free; logs 14 days. Data beyond its retention period may be permanently deleted. An organization owner can delete the whole organization and all its data from the Danger Zone in settings - irreversible, completing within minutes.
Frequently asked questions
Will I get a final bill after I stop paid usage?
Yes, likely. PostHog bills monthly for usage already incurred, and its terms state termination does not waive fees already owed - expect one final usage invoice.
What happens when I hit a billing limit I set?
Additional events are permanently dropped and feature flags return a default quota-limited response. PostHog never charges more than the limit you set.
Do free tier limits reset every month?
Yes - another 1M analytics events, 5K session replays and so on each month. Unused free allowance does not roll over.
Can I keep using PostHog for free after cancelling paid usage?
Yes. PostHog stays free while you remain under the free tier limits, with 1 project and 1-year data retention.
What happens to my historical data after downgrading?
Data older than the retention period may be permanently deleted: events keep 1 year on free (7 years on paid) and recordings 1 month on free (90 days on pay-as-you-go).
How do I download old invoices?
In billing settings, click "Manage card details and view past invoices" to open Stripe, then download them under Invoice history.
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Manually verified on 6 Aug 2026, based on official documentation. If PostHog changed something, telling us takes one click - a human re-checks every report.