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Amplitude Amplitude Plus plan Usage-based Why this one - Use this for a documented self-serve Plus cancellation flow
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How do I cancel Fullstory?
10 min plus processing Self-serve No fee To cancel
Short answer
Cancel Fullstory from Settings, Account Management, Subscription by selecting Adjust Plan and messaging the team, and give written non-renewal notice at least 60 days before the term ends. It takes about 10 minutes plus processing, and access lasts through the current subscription term. Fees are non-cancelable and non-refundable unless the Order Form says otherwise.
Opens help.fullstory.com. We are not affiliated with Fullstory and never handle your login.
What you are cancelling
Digital experience platform with session replay and product analytics on Business, Advanced and Enterprise plans. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
The documented in-app path is Settings > Account Management > Subscription > Adjust Plan, which sends a message to Fullstory.
1
Check the Order Form renewal date
Each Order Form automatically renews for one-year periods unless either party gives written notice of non-renewal at least 60 days before the then-current term ends.
2
Open Settings, Account Management, Subscription
Sign in to Fullstory and go to Settings > Account Management > Subscription. This is also where session quota and invoice details live.
3
Select Adjust Plan and message the team
Select Adjust Plan and use the drop-down to send a message to Fullstory. The documented menu is for session, retention and upgrade requests. State in writing that you do not want the Order Form to renew.
4
Keep the written confirmation
Save the reply that confirms non-renewal and the effective date. Fees are non-cancelable and non-refundable unless the Order Form says otherwise.
The public Adjust Plan menu does not print a Cancel button. Written non-renewal notice is still required at least 60 days before the term ends.
1
Follow the Order Form, not only the in-app menu
The public Adjust Plan menu does not list a Cancel label. The Customer Terms require written notice of non-renewal at least 60 days before term end.
2
Export data before the term ends
During the term, export through in-product tools. After the term, Fullstory keeps previously captured session replay available for up to 30 days, then deletes Customer Data no later than six months later unless law requires keeping it. Earlier deletion can be requested at [email protected].
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Fullstory
Fullstory has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Amplitude Amplitude Plus plan Usage-based Different pricing mixpanel.com
Mixpanel Mixpanel Growth plan Usage-based Why this one - Use this for event-based product analytics with a documented support cancel path
Switch to Mixpanel
Or read our Mixpanel guide
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Cancellation message
Fullstory requires 60 days notice - paste this into your cancellation request.
Hello,
I am writing on behalf of the organization billed to [your account email] to give written notice that we do not want our Fullstory subscription ([your plan name]) to renew.
Please do not renew the Order Form at the end of the current subscription term and let it end on or around [desired end date].
Please confirm the non-renewal and the effective end date in writing.
Thank you,
[your full name]
Everything you type stays in your browser - nothing is stored or sent anywhere.
Not cancelling today? Put it in your calendar.
Tell us when Fullstory renews and download a calendar reminder that lands 62 days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Fullstory requires 60 days notice - your reminder will land 62 days before the renewal date you enter. Each Order Form automatically renews for one-year periods unless either party gives written notice of non-renewal at least 60 days before the then-current term ends.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
The Customer Terms say that unless otherwise stated in an Order Form, all Fees are non-cancelable and non-refundable. A pro-rata refund of prepaid unused Fees is described when the customer terminates for Fullstory's uncured material breach.
Is there a cheaper way to stay?
Paid Analytics plans are Business, Advanced and Enterprise, all custom-priced. FullstoryFree is a separate no-cost plan. The public Adjust Plan menu documents upgrades and quota changes, not an automatic downgrade after paid cancellation.
Can I pause instead of cancel?
No subscription pause option is documented in the Customer Terms or the plan-update help article.
What happens to my account data?
Paid plans set product-analytics and session-replay retention under Account Management > Subscription. After the term, previously captured session replay stays available for up to 30 days. Fullstory then deletes Customer Data no later than six months after termination. Earlier deletion can be requested in writing at [email protected].
Frequently asked questions
How do I stop Fullstory from renewing?
Give written notice of non-renewal at least 60 days before the Order Form term ends. In the product, Settings > Account Management > Subscription > Adjust Plan sends a message to Fullstory.
Does Adjust Plan include a Cancel button?
The public article lists update, upgrade and discuss options. It does not print a Cancel label. Use that message path and the written notice rule in the Customer Terms.
Are Fullstory fees refundable?
Normally no. Fees are non-cancelable and non-refundable unless the Order Form says otherwise, except the material-breach refund in the terms.
Is there a free Fullstory plan?
Yes. FullstoryFree includes 30,000 monthly sessions and 12 months of retention. The terms do not say a cancelled paid account automatically moves there.
How long is data kept after the contract ends?
Session replay stays available for up to 30 days after the term. Fullstory deletes Customer Data within six months. Ask [email protected] for earlier deletion.
Can I pause Fullstory?
No pause option is documented.
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Keep this guide honest
Did these steps still work?
Manually verified on 17 Aug 2026, based on official documentation. If Fullstory changed something, telling us takes one click - a human re-checks every report.