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EmailOctopus EmailOctopus Pro plan $9 / month billed yearly
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How do I cancel Brevo?
2 min Self-serve No fee To cancel
Short answer
Cancel Brevo from the My plan page: open the account dropdown, select My plan, scroll down and select Cancel subscription. It takes about 2 minutes and takes effect at the end of the billing period, when the account moves to Free. Refunds are limited to a Brevo technical error or a user not qualified for its shared IPs.
Opens help.brevo.com. We are not affiliated with Brevo and never handle your login.
What you are cancelling
Customer relationship and marketing platform for email, SMS, WhatsApp, automation and sales tools. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Cancellation is scheduled for the end of the current billing period, when the account automatically moves to Free.
1
Open My plan
Click the account dropdown and select My plan. Only the owner or a user with plan, billing and payment permission can cancel.
2
Resume a paused subscription
If the subscription is paused, resume it first because a paused subscription cannot be canceled.
3
Select Cancel subscription
Scroll to the bottom of My plan and select Cancel subscription. Then choose No, cancel my subscription instead of the pause offer.
4
Confirm the cancellation
Select a reason, provide any requested detail, and choose Yes, I want to cancel my subscription.
A dedicated IP is not canceled with the main plan. Contact Brevo support separately for the dedicated IP.
Only the owner or an authorized user can manage the subscription. Enterprise account closure is handled by the Customer Success Manager.
1
Yearly Professional: create a support ticket
Brevo requires the account to contact support to cancel a yearly Professional plan.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Brevo
Brevo has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
EmailOctopus EmailOctopus Pro plan $9 / month billed yearly Free plan mailerlite.com
MailerLite MailerLite Comfort plan $12 / month starting Why this one - List-based pricing, simple automations
Switch to MailerLite
Or read our MailerLite guide
Different pricing mailchimp.com
Mailchimp Mailchimp Essentials plan $13 / month starting Why this one - The market standard, more integrations
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Or read our Mailchimp guide
Compare all 10 verified alternatives to Brevo
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when Brevo renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Brevo does not refund used or unused credits except when Brevo made a technical error or a user is not qualified to send from Brevo's shared IPs. It does not refund unused months after an account suspension, compromise or forgotten cancellation.
Is there a cheaper way to stay?
Cancel the current subscription first. At the end of the billing period, the account moves to Free and can stay there or purchase a lower plan. Unused prepaid credits are lost when downgrading.
Can I pause instead of cancel?
Eligible monthly Starter, Standard and Professional subscriptions on current pricing can be paused for 1, 2 or 3 months. The pause starts at the end of the current billing period, uses Free-plan features during the pause and resumes automatically.
What happens to my account data?
Canceling the subscription does not delete forms, templates, contacts or other account data, although Free-plan limits restrict some features. Permanently closing the Brevo account is separate, irreversible and deletes the account data.
Frequently asked questions
When does a Brevo cancellation take effect?
At the end of the current billing period. The account then automatically moves to the Free plan.
Will Brevo delete my data when I cancel?
No. Forms, templates, contacts and other data stay in the Free account, although Free-plan limits restrict some features.
Can I pause Brevo instead?
Eligible monthly Starter, Standard and Professional plans on current pricing can pause for 1, 2 or 3 months.
Can I get a Brevo refund?
Usually not. Brevo limits refunds to a Brevo technical error or a user who is not qualified to send from shared IPs.
Does cancellation also stop a dedicated IP?
No. A dedicated IP must be canceled separately through Brevo support.
How do I cancel yearly Brevo Professional?
Create a support ticket from the Brevo account. The yearly Professional plan is not canceled through the normal self-service flow.
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Manually verified on 8 Aug 2026, based on official documentation. If Brevo changed something, telling us takes one click - a human re-checks every report.