How do I cancel Pinecone?
Cancel Pinecone from Settings, Billing, Plans in the console: as an organization owner or billing admin, bring usage under Starter limits, then click Downgrade in the Starter section. Billing ends immediately and you receive a final invoice for charges already accrued that month. Pinecone does not refund unused prepaid amounts except after its own uncured material breach.
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Managed vector database for similarity search and retrieval, sold as Builder, Standard and Enterprise plans. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Start the downgrade in the Pinecone console so quotas are checked. Starting only in a cloud marketplace can deactivate the account if you are over Starter limits.
Only organization owners and billing admins can change the billing plan.
Before downgrading to Starter you must meet Starter limits, including no more than 5 serverless indexes in AWS us-east-1, 1 project, 2 GB of data, 100 namespaces per index, 3 assistants, 1 GB of assistant storage and 2 users. Collections and backups are deleted during the downgrade.
In the Pinecone console, go to Settings > Billing > Plans.
If you pay by card, click Downgrade in the Starter plan section. Billing ends immediately and you receive a final invoice for charges accrued in the current month. Start this in the Pinecone console, not only in a cloud marketplace.
Downgrading to Starter deletes collections and backups. Organization deletion cannot be undone.
After Downgrade and Confirm downgrade in the Pinecone console, continue to the AWS, Google Cloud or Microsoft marketplace and cancel the Pinecone subscription or order there.
On card-billed Standard, click Switch to Builder after bringing the organization under Builder quotas. Builder is $20 per month flat and is not supported on marketplace billing.
Delete indexes and projects, downgrade to Starter, then go to Settings > Manage, click Delete this organization, type the organization name and confirm. Remove yourself from every organization to delete the user account.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Pinecone Builder costs you $240 a year
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Pi Pinecone Builder · $20/month, billed monthly
Not cancelling today? Put it in your calendar.
Tell us when Pinecone renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelWhen you downgrade, billing ends immediately and Pinecone still sends a final invoice for charges accrued in the current month. The Master Subscription Agreement says unused prepaid amounts are not refunded except after Pinecone's uncured material breach, or after Pinecone terminates for an intellectual-property injunction.
Downgrade to the free Starter plan from Settings > Billing > Plans after meeting Starter quotas. Card-billed Standard organizations can switch to Builder ($20 per month flat) instead. Billing ends immediately on a Starter downgrade, with a final invoice for the current month.
No pause option is documented. The documented paths are downgrading to Starter, switching Standard to Builder, or terminating the agreement.
Deleting an organization cannot be undone and requires deleting indexes and projects and downgrading to Starter first. Deleting the user account requires leaving or deleting every organization. After agreement termination, an end user may access Services for up to 30 days on written request only to retrieve Customer Data. Pinecone then deletes Customer Data unless law requires otherwise.
Frequently asked questions
Who can cancel or downgrade Pinecone?
An organization owner or billing admin.
When does billing stop?
Immediately after you downgrade to Starter in the console. You still receive a final invoice for charges accrued in the current month.
Can I get a refund for the rest of the month?
The downgrade docs only promise a final invoice for current-month charges. The MSA says unused prepaid amounts are not refunded except after Pinecone's uncured material breach.
What if I pay through AWS, GCP or Azure?
Start the downgrade in the Pinecone console, then cancel the marketplace subscription or order. Starting only in the marketplace can deactivate the account if you are over Starter quotas.
Can I keep using Pinecone after cancelling?
Yes, on the free Starter plan if your usage fits Starter quotas.
Does deleting my user immediately cancel billing?
No. You must first remove yourself from, or delete, every organization. Organization deletion itself requires a Starter downgrade.
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Manually verified on 17 Aug 2026, based on official documentation. If Pinecone changed something, telling us takes one click - a human re-checks every report.