A Team Owner cancels Netlify from Usage & billing > Plan details by selecting Change team plan and choosing the Free plan. It takes about a minute and the downgrade applies at the start of the next billing cycle, with paid features until then. All fees are non-cancelable and non-refundable, including the unused part of the term.
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Web development platform for building, deploying and hosting websites and web apps on a global edge network. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Netlify bills through the web app only; there is no app-store billing.
Only a Team Owner can change the plan. In the Netlify app, go to Usage & billing → Plan details for your team.
Choose and confirm your new plan - the Free plan to stop paying entirely.
It applies at the start of your next billing cycle; paid features last until then. Unused monthly plan credits (including rollover) are removed at that point; credit-pack and auto-recharge credits remain.
To avoid a renewal charge, the subscription agreement requires terminating via the admin panel at least one day before the end of the current term.
Go to Team Settings and scroll to the bottom for the red Delete team button. All team sites go offline, DNS zones you set up are deleted, and domains purchased through Netlify are locked.
Click your avatar → User settings → scroll to the bottom → Delete user. Teams you own are deleted and all sites go offline.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
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Tell us when Netlify renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Netlify's Self-Serve Subscription Agreement makes all fees non-cancelable and non-refundable, including when you terminate, with no refunds for the unused portion of a term. To avoid a renewal charge, terminate at least one day before the term ends (or by written notice ten days prior). For billing problems, contact support; prorated amounts are only mentioned for mid-cycle Pro credit-tier changes.
Downgrades take effect at the start of the next billing cycle; you keep paid features until then. The Free plan gives 300 credits per month as a hard limit, one Team Owner with no extra seats, and up to 500 projects. When free credits run out, all web projects are paused and visitors see a "Site not available" page until the next cycle.
No pause option is documented. Only web projects pause automatically when a team's monthly credits run out.
After termination, Netlify makes Customer Data available for electronic retrieval for 30 days, after which it may delete it. Deleting a team or user takes all sites offline, deletes DNS zones, and locks domains purchased through Netlify; after user deletion you cannot access Netlify without support's help.
No. All fees are non-cancelable and non-refundable, with no refunds for the unused portion of a term. If you think you were charged wrongly, contact Netlify support.
At the start of your next billing cycle. You keep your paid plan's features until then.
Yes - unused monthly plan credits, including rollover credits, are removed when the downgrade takes effect. Credit-pack and auto-recharge credits remain available.
Yes, within limits: 300 credits per month as a hard cap. When they run out, all web projects on the team are paused and visitors see a "Site not available" page until the next cycle.
Yes. Terminate via the admin panel at least one day before the current term ends, or by written notice ten days prior - subscriptions renew automatically otherwise.
All sites go offline, DNS zones are deleted, and Netlify-purchased domains are locked. Customer Data stays retrievable for 30 days after termination; after that Netlify may delete it.
Manually verified on 6 Aug 2026, based on official documentation. If Netlify changed something, telling us takes one click - a human re-checks every report.
