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How do I cancel Matomo Cloud?
2 min Self-serve No fee To cancel
Short answer
Cancel Matomo Cloud inside the Matomo account: open Administration, choose Account and use the cancellation link. It takes about 2 minutes and takes effect at the end of the current billing cycle without prorating unused time. Fees are non-refundable, and customer data is deleted 30 days after the effective date.
Opens matomo.org. We are not affiliated with Matomo Cloud and never handle your login.
What you are cancelling
Hosted privacy-focused web analytics with traffic-based Business plans and custom Enterprise service. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Cancellation must be completed inside the Matomo account.
1
Open the Matomo instance
Sign in to the Matomo Cloud account that owns the subscription.
2
Open Account settings
Select the Administration icon and choose Account.
3
Use the cancellation link
Select the cancellation link in Account and confirm. Matomo's Terms say email is not a valid cancellation method.
4
Export before the effective date
Export any needed reports or raw data before the current billing cycle ends and keep the confirmation.
The Cloud Terms say an email request is not a valid cancellation.
Export data before access ends.
1
Use the account administrator
Have an authorized Matomo Cloud administrator cancel from the Account page.
2
Request an export early
If a managed export is needed, request it before the 30-day customer-data deletion deadline.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Matomo Cloud
Matomo Cloud has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Plausible Analytics Plausible Analytics Starter plan From $9 / month No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when Matomo Cloud renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Matomo Cloud fees are non-refundable to the maximum extent allowed by law. Cancellation is not prorated for unused time in the current cycle.
Is there a cheaper way to stay?
Matomo allows Business customers to upgrade or downgrade traffic levels and switch monthly or annual billing. Pricing changes are prorated, but stopping the Cloud subscription requires cancellation.
Can I pause instead of cancel?
No customer-controlled Matomo Cloud subscription pause is documented in the official pricing or Cloud Terms pages reviewed.
What happens to my account data?
Matomo Cloud data becomes unavailable on the effective cancellation date. Customer data is deleted after 30 days, while residual backups and logs can remain for up to 60 days. Request or complete exports before those deadlines.
Official sources
Frequently asked questions
Can I cancel Matomo Cloud by email?
No. The Cloud Terms say cancellation must use the link under Administration, Account, and that email is not valid.
When does Matomo Cloud cancellation take effect?
At the end of the current billing cycle, without prorating unused time.
Can I get a Matomo Cloud refund?
The Cloud Terms describe fees as non-refundable to the maximum extent allowed by law.
How long does Matomo keep data after cancellation?
Customer data is deleted after 30 days, with residual backups and logs potentially retained for up to 60 days.
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Manually verified on 14 Aug 2026, based on official documentation. If Matomo Cloud changed something, telling us takes one click - a human re-checks every report.