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Axiom Axiom Cloud plan $25 / month + usage
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How do I cancel Datadog?
2 min Self-serve No fee To cancel
Short answer
Cancel Datadog from Plan & Usage, then the Plan tab, signed in as an Admin, by downgrading to the Free plan. It takes about two minutes. The public docs do not say when paid usage stops after that downgrade, beyond Datadog's monthly billing cycle. Refunds are not a general self-serve option.
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What you are cancelling
Cloud monitoring and observability platform for infrastructure, applications, logs, traces and security. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
The Plan tab is the documented self-serve starting point. Exact downgrade button labels are not published, so follow the prompts shown there.
1
Sign in as an Admin
Only the Datadog Admin Role, or a role with billing_edit, can change the plan. Billing pages are hidden from other roles.
2
Open Plan & Usage, then Plan
From the Account menu at the bottom left, open Plan & Usage and select the Plan tab. Datadog also links this page as the Plan billing page.
3
Downgrade to the Free plan
Upgrade or downgrade from that Plan tab. To stop paid billing, move the account to Free. Exact button labels are not published. After the downgrade you can use Remove Card if you also want the card off file.
4
Note the monthly billing cycle
The public docs do not say when billed usage stops after a downgrade. The cycle begins the first of the month UTC, and payment is collected near the 10th business day.
Invoice and committed Order customers should use their Customer Success Manager or a Support disablement request, not only the Plan tab.
1
Keep an Admin on the change
Standard and Read Only users cannot manage billing. Adding or removing paid features that are not part of standard plans goes through your account representative or [email protected].
2
Contract customers give notice or request disablement
To stop auto-renewal, ask your Customer Success Manager at least 15 days before the Order Term ends, or change the plan inside the Services. To stop further spend, submit a Support request to disable the account and name the disablement date.
3
Disabling the organization is a support request
To disable the Datadog organization itself, contact Datadog support. That is separate from downgrading to Free.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Datadog
Datadog has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Axiom Axiom Cloud plan $25 / month + usage Free plan sentry.io
Sentry Sentry Team plan $29 / month
Switch to Sentry
Or read our Sentry guide
Easier to cancel signoz.io
SigNoz SigNoz Teams plan $49 / month
Switch to SigNoz
Or read our SigNoz guide
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when Datadog renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Self-serve billing docs do not offer a general refund window. The Master Subscription Agreement refunds a pro rata share of unused prepaid amounts only if the customer terminates for the availability commitment or for cause, or Datadog terminates an infringing service. Otherwise committed fees for the full Order term remain payable.
Is there a cheaper way to stay?
Administrators upgrade or downgrade from the Plan tab. Downgrading to Free is the documented way to stop card billing before removing the card. Free keeps up to 5 hosts and 1-day metric retention. When that downgrade stops billed usage is not published beyond the monthly cycle.
Can I pause instead of cancel?
No subscription pause or billing-hold option is documented on the current Plan & Usage, credit-card, billing or Master Subscription Agreement pages.
What happens to my account data?
Paid infrastructure metrics keep tags and values for 15 months. Free keeps 1 day. Log retention follows the customer's plan. After an Order ends, a designated user may download Customer Data for up to 30 days if all amounts are paid. Earlier deletion is an organization deletion request to [email protected]. Disabling the organization is done through Datadog support.
Frequently asked questions
Who can cancel or downgrade Datadog?
A Datadog Admin, or a custom role with billing_edit. Billing pages are not available to Standard or Read Only users.
Does downgrading to Free stop charges immediately?
The public docs do not say. Datadog bills on a monthly cycle that starts the first of the month UTC and collects payment near the 10th business day.
Can I get a Datadog refund?
Not as a general self-serve policy. The subscription agreement only refunds unused prepaid amounts in listed termination cases. Otherwise committed fees stay payable.
How do contract customers stop Datadog?
Ask the Customer Success Manager at least 15 days before the Order Term ends, change the plan inside the Services, or submit a Support request to disable the account on a named date.
Does Datadog keep a free plan after I cancel?
Yes. Downgrading to Free leaves the organization on the $0 plan: up to 5 hosts and 1-day metric retention. Fully disabling the organization requires Datadog support.
Can I pause Datadog instead of cancelling?
No pause option is documented.
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Manually verified on 17 Aug 2026, based on official documentation. If Datadog changed something, telling us takes one click - a human re-checks every report.