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Home / Cancel / ActiveCampaign
How do I cancel ActiveCampaign?
3 min Self-serve
Short answer
Cancel ActiveCampaign as the Primary Admin from Billing & Upgrade in the profile menu: choose Edit payment method, then Cancel my account. It takes about 3 minutes, and the canceled account is archived rather than moved to a free plan. ActiveCampaign does not issue full or partial refunds for subscription fees.
Opens help.activecampaign.com. We are not affiliated with ActiveCampaign and never handle your login.
What you are cancelling
Email marketing and customer automation platform. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
1
Use the Primary Admin
Only the account's Primary Admin can cancel.
2
Open Billing & Upgrade
Open the profile menu, then Billing & Upgrade.
3
Open payment controls
Choose Edit payment method, then Cancel my account.
4
Confirm cancellation
Complete the screens and select Confirm cancellation. Annual pay-monthly accounts must contact Customer Experience.
1
Reseller or committed account
Contact the reseller or ActiveCampaign Customer Experience team for cancellation.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after ActiveCampaign
ActiveCampaign has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
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GetResponse GetResponse Starter plan $19 / month Why this one - Automation with fixed, listed pricing
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Free plan brevo.com
Brevo Brevo Starter plan $9 / month starting Why this one - Automation plus CRM features by volume
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Compare all 9 verified alternatives to ActiveCampaign
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when ActiveCampaign renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
ActiveCampaign states that it does not issue full or partial refunds for subscription fees.
Is there a cheaper way to stay?
Cancellation archives the paid account instead of moving it to a permanent free plan. Contact support if you prefer a lower paid configuration.
Can I pause instead of cancel?
Eligible monthly accounts can pause once per 12 months for up to three months. The pause starts after the current term and removes account access until billing resumes. Trials, resellers and committed annual pay-monthly accounts are excluded.
What happens to my account data?
Canceled and expired accounts are archived. ActiveCampaign documents one year of data retention, after which the account data is unrecoverable.
Frequently asked questions
Who can cancel ActiveCampaign?
Only the Primary Admin.
Can I pause billing?
Eligible monthly accounts can pause once per 12 months for up to three months.
Can I get a refund?
ActiveCampaign says no full or partial refunds.
How long is canceled data kept?
ActiveCampaign documents one year of archive retention.
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Did these steps still work?
Manually verified on 10 Aug 2026, based on official documentation. If ActiveCampaign changed something, telling us takes one click - a human re-checks every report.