Cancel Zoho CRM from the Zoho payments page: click the profile icon, choose Manage, then Change edition or Change Plan and select Switch back to free. It takes about 3 minutes and the organization moves to the Free edition with lower limits. Eligible refunds cover the first month, five business days after a monthly renewal or 15 days after an annual renewal.
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Customer relationship management platform for sales teams. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
In Zoho CRM, click the profile icon, choose Manage and open subscription details in the Zoho payments page.
Choose Change edition or Change Plan for Zoho CRM.
Select Switch back to free or Move to free edition, give a reason if requested and confirm.
Free supports up to three users and lower limits. Export or reduce data and users first if needed.
For an offline or invoice-based subscription, follow the offline renewal process or contact Zoho payments support.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Zoho CRM Professional costs $420 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Zoho CRM plan? Pick it below.
HubSpot HubSpot Starter Customer Platform plan $84 / year 
Close Close Solo plan $19 / user / month 
Pipedrive Pipedrive Lite plan $168 / seat / year Why this one - Lower entry price for sales CRM
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No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
ZC Zoho CRM Professional · $35/month, billed monthly
Tell us when Zoho CRM renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Zoho offers a first-month refund for eligible monthly purchases and full renewal refunds within five business days after a monthly renewal or 15 days after an annual renewal. Later refunds are generally unavailable.
Cancellation moves the organization to Zoho CRM Free. Records can remain, but paid features and data beyond lower limits may become hidden or inactive.
No Zoho CRM subscription pause is documented in the official CRM subscription pages reviewed.
Moving to Free keeps the CRM organization under Free limits. Deleting the organization is separate and permanent and requires moving to Free and reducing it to the Super Admin first.
The organization moves to the Free edition with lower user and feature limits.
Zoho documents five business days after monthly renewal and 15 days after annual renewal for an eligible full refund.
Records can remain, but data and customizations beyond lower limits can become hidden or inactive.
No. Organization deletion is a separate permanent process.
Manually verified on 13 Aug 2026, based on official documentation. If Zoho CRM changed something, telling us takes one click - a human re-checks every report.
