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How do I cancel Twilio?
5 min Self-serve No fee To cancel
Short answer
The account Owner closes Twilio from Console > Account > Account Management > General settings by clicking Close and choosing full closure or a soft close. It takes about 5 minutes; full closure stops service immediately, while soft close preserves data. Twilio refunds eligible prepaid balances within about 10 business days, excluding promotional credit.
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What you are cancelling
Developer communications platform for messaging, voice, verification, email, customer data and serverless tools. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Twilio is mainly pay-as-you-go. A soft close is useful when you want recurring resources released but still need historical project data.
1
Open General settings
The account Owner opens Console > Account > Account Management > General settings.
2
Click Close and authenticate
At the bottom, click Close. Authenticate with the account password if Twilio asks.
3
Choose full closure or soft close
Choose DELETE ALL ACCOUNT DATA AND SETTINGS for permanent closure, or KEEP ACCOUNT DATA AND SETTINGS BUT STOP RECURRING CHARGES to release recurring resources while keeping project history accessible.
4
Confirm the closure
Continue through the confirmation. Full closure immediately stops the account and its subaccounts.
Full closure is permanent, immediately stops APIs and communications, and releases account resources.
Only the Owner closes the account. Invoiced and contracted accounts use support, sales or their order form.
1
Invoice accounts: contact support
Twilio instructs invoiced customers to contact support to close the account. Some product subscriptions and commitments also require Console changes, a sales representative or the order form's terms.
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Alternatives
Where people go after Twilio
Twilio has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
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Brevo Brevo Starter plan $9 / month starting Why this one - Email plus marketing automation
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Twilio Connections costs you $1,440 a year
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Tw Twilio Connections · $120/month, billed monthly
$1,440
a year if you keep it · $120/mo
Your plan
Not cancelling today? Put it in your calendar.
Tell us when Twilio renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Closing an upgraded account with a positive prepaid balance automatically starts a full refund that can take up to 10 business days. Promotional-code balances and trial balances are not refunded.
Is there a cheaper way to stay?
Twilio's core platform has no lower fixed paid tier: the account can be soft-closed to stop recurring resources while retaining data, or remain open with usage reduced to zero. Paid support plans can be cancelled back to free support.
Can I pause instead of cancel?
A soft close stops recurring charges and keeps account data and settings accessible for a later return. It releases paid resources such as phone numbers, short codes and SIMs, and some subscriptions must still be cancelled separately.
What happens to my account data?
Full closure is permanent and immediately blocks APIs, calls, messages and account data access. Twilio deletes Customer Content after 30 days and generally deletes Customer Account Data after 60 days, unless business, security or legal needs require longer retention.
Frequently asked questions
Who can close a Twilio account?
Only a user with the Owner role can close the account from Console.
What is a Twilio soft close?
It releases recurring paid resources and stops their charges while keeping account data and settings accessible for a later return.
Does full Twilio closure take effect immediately?
Yes. APIs, calls, messages, Verify and the account's subaccounts stop working immediately.
Will Twilio refund my prepaid balance?
An eligible positive prepaid balance is refunded automatically and can take up to 10 business days. Promotional credit and trial balances are excluded.
How do invoiced Twilio accounts close?
Contact Twilio support. Contracted products can also require sales involvement or the cancellation terms in the order form.
When does Twilio delete data after closure?
Customer Content is deleted after 30 days, while Customer Account Data is generally deleted after 60 days unless longer retention is required.
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Manually verified on 13 Aug 2026, based on official documentation. If Twilio changed something, telling us takes one click - a human re-checks every report.