Home / Cancel / Salesforce Sales Cloud
Cancel an annual Salesforce Sales Cloud contract from the Your Account app: choose Go to Contracts, open the contract, select Manage Renewal, then Don't Renew; monthly Starter uses Log Case under Renewals. It takes about 5 minutes, and annual self-service cancellation opens only in the 90-day renewal window. Paid fees are non-refundable and payment obligations are non-cancelable under the Master Subscription Agreement.
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Salesforce CRM subscriptions for sales teams, from Starter Suite through Agentforce 1 Sales. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Use an account with Manage Billing or Manage Subscriptions permission and launch the Your Account app.
Choose Go to Contracts and open the contract. Annual cancellation becomes available in the 90-day renewal window.
For an annual subscription, select Manage Renewal, then Don't Renew and confirm that you are authorized.
For a monthly Starter subscription, use Log Case on the contract page and select Renewals to turn off automatic renewal.
If self-service is unavailable, use the contract page to contact the assigned Renewal Manager. Contract-specific deadlines can apply.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Salesforce Sales Cloud Starter Suite costs $300 a year. The saving shown is what stays in your account over the next twelve months.
HubSpot HubSpot Starter Customer Platform plan $84 / year 
Close Close Solo plan $19 / user / month 
Pipedrive Pipedrive Lite plan $168 / seat / year Why this one - Lower-cost sales pipeline CRM
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Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
SF Salesforce Sales Cloud Starter Suite · $25/month, billed monthly
Tell us when Salesforce Sales Cloud renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Salesforce's Master Subscription Agreement states that payment obligations are non-cancelable and paid fees are non-refundable except where the agreement specifically says otherwise.
Products, quantities and contract terms can be changed during the renewal window through the Renewal Manager. Purchased quantities generally cannot be decreased during the current term.
No subscription pause is documented in Salesforce's official renewal management flow.
After expiry or termination, Salesforce locks access. Salesforce documents a 120-day locked grace period for active paid organizations before the organization is marked deleted. Export data before the contract ends.
The self-service renewal window opens 90 days before the contract end date.
Yes. Use Log Case on the contract page and select Renewals.
Salesforce's MSA says paid fees are generally non-refundable and obligations are non-cancelable.
Salesforce documents a 120-day locked grace period for paid organizations before deletion.
Manually verified on 10 Aug 2026, based on official documentation. If Salesforce Sales Cloud changed something, telling us takes one click - a human re-checks every report.
