Cancel Prismic from Settings, then Plans & Billing, by clicking Change plan and selecting Free. It takes about 3 minutes. Monthly plans are not eligible for refunds. Annual renewals can be refunded within 30 days after you move to Free and contact support.
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Hosted headless CMS billed per repository, with Free, Starter, Small, Medium, Platinum and Enterprise plans. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
The documented self-serve cancel path is downgrading the repository to Free.
Sign in to the repository. Billing is per repository, not per account.
Select Change plan, then choose a lower plan or Free.
You can downgrade only if API/CDN usage, user count and locale count fit the target plan. For example, drop to 2 or fewer locales before moving from Small to Free.
Review the selected plan limits and confirm. Changing plan does not remove charges for usage already incurred.
Usage must already fit Free or the lower plan, including locales and users, or the downgrade is blocked.
After downgrading to Free, contact support with the repository name and billing information. Annual renewals can be refunded if requested within 30 days of the renewal date. Monthly plans are not eligible.
Annual Platinum+ and Enterprise can pay by bank transfer. The public terms also say you may decline auto-renewal in writing at least 30 days before the term expires.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
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Tell us when Prismic renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Prismic billing docs say annual plan renewals can be refunded if requested within 30 days of the renewal date. Monthly plans are not eligible. You must downgrade the repository to Free, then contact support. Refund processing can take several weeks. The Terms of Service also say amounts are otherwise non-refundable, non-cancelable and non-creditable.
Downgrade from Settings, Plans & Billing, Change plan, then pick a lower plan or Free. Usage must already fit the target limits. API and CDN usage reset at the start of each monthly billing cycle, so you may have to wait if you are over the lower plan.
Prismic documents no subscription pause.
Deleting a repository is irreversible. Only the owner can do it from Settings, Danger Zone, Delete the repository. The terms say Prismic may delete stored data 60 days after a Prismic termination, or if you fail to renew an order within 60 days of expiration.
Open Settings, then Plans & Billing, click Change plan, and select Free. Fit the Free limits first.
Monthly plans are not eligible. Annual renewals can be refunded within 30 days if you first move to Free and contact support.
Prismic documents no subscription pause.
Deleting the repository permanently removes its data. The documented billing cancel path is downgrading to Free.
Changing plan does not remove charges already incurred. Usage overages and automatic upgrades can still create a charge.
Manually verified on 17 Aug 2026, based on official documentation. If Prismic changed something, telling us takes one click - a human re-checks every report.
