How do I cancel Polar?
Leave Polar by emailing [email protected] to start a support-assisted migration. Polar sets the organization to offboarding, keeps existing customer subscriptions renewing until you cancel them, and holds payouts for 120 days. Polar does not document a refund of unused paid-plan months.
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Merchant of record and billing platform for developers selling digital products, subscriptions, seats and usage-based software. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Leaving Polar as merchant of record is a support-assisted migration, not a one-click export.
Polar says migrations are not self-serve. Email [email protected] with the Stripe account or other PCI-compliant provider you already control.
Polar confirms the destination and starts offboarding. New checkouts are disabled. Existing customer subscriptions keep renewing until you cancel them.
Products, prices, discounts and benefits do not transfer. Recreate each active subscription on the new provider on the same renewal date, then cancel the matching Polar subscription so the customer is not billed twice.
Payouts are paused for 120 days to cover refunds and chargebacks. After that, withdraw the released balance.
Existing Polar subscriptions keep renewing until you cancel them. Leaving both Polar and the new provider active can double-bill customers.
Stripe-to-Stripe migrations are usually a few business days. Other providers usually take several weeks.
If you want to keep using Polar, switch Pro, Growth or Scale to free Starter. Polar says you can switch plans anytime and the rate adjusts immediately. The dashboard labels for that switch are not published.
Polar Master Services Terms also let either party terminate the agreement by giving at least 30 days' prior notice in writing.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Polar Pro costs you $240 a year
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Po Polar Pro · $20/month, billed monthly
Cancellation message
Polar takes cancellations as a written request - send this to [email protected].
Subject: Request to migrate away from Polar - [your account email]
Hello Polar support,
Please start a migration off Polar for the organization on [your account email]. I want to move customers and saved payment methods to another provider and stop Polar from processing new checkouts.
Please confirm offboarding, the 120-day payout hold, and written confirmation.
[your full name]
Everything you type stays in your browser - nothing is stored or sent anywhere.
Not cancelling today? Put it in your calendar.
Tell us when Polar renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelPolar does not document a refund of unused Pro, Growth or Scale monthly fees. Merchant transaction fees are not returned when a customer is refunded. Polar does not charge a fee to migrate customers to another provider. Disputes cost $15 each.
You can switch from Pro, Growth or Scale to a lower paid plan or to free Starter anytime. Polar says the rate adjusts immediately. If the organization was on Early Member, upgrading to a paid plan then returning to Starter uses the current Starter rate, not Early Member.
No pause option is documented for a merchant's own Polar Pro, Growth or Scale plan.
During offboarding, historical orders, invoices and reporting stay available in Polar. Polar retains transaction records for at least five years after processing. Polar may also keep personal data as required to comply with law, resolve disputes or collect fees owed.
Frequently asked questions
How do I stop paying Polar $20, $100 or $400 a month?
Switch to free Starter. Polar says you can switch plans anytime and the rate adjusts immediately. The exact dashboard labels are not published.
How do I leave Polar as merchant of record?
Email [email protected] with the destination payment account. Polar sets the organization to offboarding and holds payouts for 120 days.
Will Polar refund unused time on Pro, Growth or Scale?
Polar does not document a refund of unused paid-plan months.
Do my customers keep getting billed after I start leaving?
Yes, until you cancel each Polar subscription. Polar keeps renewing existing subscriptions during offboarding.
Is there a fee to migrate away?
Polar says it does not charge a fee to migrate customers or saved payment methods.
What happens to payouts when I leave?
Payouts are paused for 120 days to cover refunds and chargebacks, then you can withdraw the remaining balance.
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Manually verified on 17 Aug 2026, based on official documentation. If Polar changed something, telling us takes one click - a human re-checks every report.