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How do I cancel Paddle?
10 min Self-serve No fee To cancel
Short answer
Email Paddle Seller Support at [email protected] to end the supplier agreement, giving at least 30 days written notice. It takes about 10 minutes to send; Paddle then stops Services after the notice period. There is no monthly platform fee to refund, and Paddle may hold supplier fees for later chargebacks.
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What you are cancelling
Merchant-of-record payments, tax and billing platform for software sellers. Paddle resells the seller's product and takes a per-transaction discount instead of a monthly seat fee. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Paddle is a merchant of record. This is the seller leaving Paddle, not a buyer cancelling on paddle.net.
1
Confirm you are ending the seller account
This guide is the Paddle Supplier Account used to sell software. Buyer subscription cancellations go through paddle.net and are a different flow.
2
Email Seller Support from the account email
Existing vendors email [email protected] from an address linked to the vendor account. Ask Paddle to terminate the supplier agreement.
3
Give at least 30 days written notice
The Master Services Agreement lets either party terminate at any time by giving the other at least 30 days prior notice in writing.
4
Send the legal copy to [email protected]
Notices under the Agreement may be given by email. Paddle's address for those notices is [email protected]. Ask for written confirmation of the termination date.
Give 30 days written notice. Paddle may hold supplier fees after termination to cover Chargebacks and refunds.
Use the vendor email on the account so Seller Support can match the request.
1
Turn off optional Additional Services
Checkout Recovery and Retain can be activated from the Supplier Dashboard and have their own fees. Stop those add-ons if you no longer want them, then terminate the Agreement if you are leaving Paddle.
2
Plan for held payouts after termination
On termination Paddle may retain Supplier Fees it reasonably needs for outstanding liabilities, Chargebacks and refunds, including buyer subscriptions that run past the termination date. Held amounts are released on or before the later of six months from termination or the expiry of the last Product subscription.
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Alternatives
Where people go after Paddle
Paddle has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Polar Polar Pro plan $20 / month No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Cancellation message
Paddle requires 30 days written notice - send this to [email protected].
Subject: Notice to terminate Paddle supplier account [your account email]
I am [your full name], seller account [your account email]. Please terminate our Paddle supplier agreement effective 30 days from this notice, or on [desired end date] if later. Please confirm in writing when Services will stop and how remaining supplier fees will be paid.
Everything you type stays in your browser - nothing is stored or sent anywhere.
Not cancelling today? Put it in your calendar.
Tell us when Paddle renews and download a calendar reminder that lands 32 days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Paddle requires 30 days notice - your reminder will land 32 days before the renewal date you enter. The Master Services Agreement lets either party terminate at any time by giving at least 30 days prior notice in writing. Paddle's pricing FAQ also says there are no lock-in periods.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Pay-as-you-go has no monthly platform fee, so there is no unused-month SaaS refund. Paddle keeps the Paddle Discount on completed sales. After termination Paddle may hold Supplier Fees to cover Chargebacks and refunds, then release the remainder on or before the later of six months from termination or the last Product subscription expiry.
Is there a cheaper way to stay?
There is no lower paid SaaS tier. Pay-as-you-go already has no monthly fee. Custom pricing and Additional Services are optional. After termination Paddle stops Services and disables access to related technology, including APIs.
Can I pause instead of cancel?
No seller-account pause is documented. After six consecutive months with no sales and an outstanding Supplier Fee, Paddle may charge a dormancy charge and/or deactivate the Supplier Account.
What happens to my account data?
Paddle's pricing FAQ says seller data is the seller's and can be migrated. On termination or expiration Paddle will within 30 days return or destroy manuals, documentation and Confidential Information in its possession, unless it must retain data for ongoing Buyer subscriptions or to comply with a legal obligation.
Frequently asked questions
Is this how a customer cancels a Paddle-billed app?
No. Buyers cancel through paddle.net or the link in their subscription email. This guide is for sellers ending their Paddle Supplier Account.
How much notice does Paddle need?
At least 30 days written notice. Email [email protected] and send the legal copy to [email protected].
Is there a monthly Paddle fee to cancel?
Not on pay-as-you-go. Pricing is 5% + 50¢ per Checkout transaction with no monthly fee. Invoicing and custom plans use different rates.
Can I migrate off Paddle?
Paddle says there are no lock-in periods and that your data is yours and can be migrated to another provider.
When does Paddle stop taking payments?
After termination Paddle ceases Services and disables related technology. Give 30 days notice so that date is agreed in writing.
Will Paddle keep some of my balance?
It may retain Supplier Fees needed for Chargebacks and refunds, including buyer subscriptions that continue after you leave, then release the remainder by the later of six months or the last Product subscription expiry.
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Manually verified on 17 Aug 2026, based on official documentation. If Paddle changed something, telling us takes one click - a human re-checks every report.