Can I get a Paddle refund?
Can I get a Paddle refund?
Pay-as-you-go has no monthly platform fee, so there is no unused-month SaaS refund. Paddle keeps the Paddle Discount on completed sales. After termination Paddle may hold Supplier Fees to cover Chargebacks and refunds, then release the remainder on or before the later of six months from termination or the last Product subscription expiry.
- Cancellation fee
- None documented
- Notice period
- 30 days. The Master Services Agreement lets either party terminate at any time by giving at least 30 days prior notice in writing. Paddle's pricing FAQ also says there are no lock-in periods.
Official sources
Refund questions
Will Paddle keep some of my balance?
It may retain Supplier Fees needed for Chargebacks and refunds, including buyer subscriptions that continue after you leave, then release the remainder by the later of six months or the last Product subscription expiry.