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How do I cancel Omnisend?

$16 / month SEO & marketing Standard · billed via web
3 min Self-serve No fee To cancel
Short answer

Cancel Omnisend from Store Settings > Pricing and usage > Plan overview. Click Cancel, complete the short wizard and confirm the downgrade to Free. It takes about 3 minutes. The paid plan remains active through the billing cycle, and charges are normally non-refundable.

Cancel Omnisend

Opens support.omnisend.com. We are not affiliated with Omnisend and never handle your login.

What you are cancelling

Ecommerce marketing platform for email, SMS, web push and automation. This guide covers every place the subscription can live - the website - plus what happens to refunds, pausing and your data afterwards.

Checked against Omnisend's own documentation · Last verified 13 Aug 2026

Step-by-step instructions

1
Open Pricing and usage

In the current store, go to Store Settings > Pricing and usage.

2
Open Plan overview

Select Plan overview and click Cancel.

3
Complete the wizard

Answer the short questions and confirm the downgrade to Free.

4
Wait for the cycle to end

The paid plan stays active through the billing cycle, then billing stops.

Cheaper swaps

Keep up to $600 a year of that $708

Omnisend Pro costs $708 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Omnisend plan? Pick it below.

Prices checked 13 Aug 2026
3 options verified by us
Biggest saving emailoctopus.com
EmailOctopus EmailOctopus Pro plan $9 / month billed yearly
$600 stays with you
every year
$708 $108 a year
$108 you pay $600 you keep
Cancels in about 1 minute Free plan to fall back on Rated Easy to cancel
Switch to EmailOctopus Or read our EmailOctopus guide
Cheaper than Omnisend getresponse.com
GetResponse GetResponse Starter plan $19 / month
$521.04 stays with you
every year
$708 $186.96 a year
$186.96 you pay $521.04 you keep
Cancels in about 2 minutes Rated Easy to cancel
Switch to GetResponse Or read our GetResponse guide
Cheaper than Omnisend flodesk.com
Flodesk Flodesk Lite plan $25 / month
$480 stays with you
every year
$708 $228 a year
$228 you pay $480 you keep
Cancels in about 2 minutes Free plan to fall back on Rated Easy to cancel
Switch to Flodesk Or read our Flodesk guide

Compare all 7 verified alternatives to Omnisend

No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.

Biggest saving · EmailOctopus Keep $600 a year Switch

Omnisend Pro costs you $708 a year

Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.

Om Omnisend Pro · $59/month, billed monthly

$708
a year if you keep it · $59/mo

Not cancelling today? Put it in your calendar.

Tell us when Omnisend renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.

Works with Apple, Google and Outlook calendars. Your renewal date shows in Omnisend's billing settings.

Refunds, downgrades, pausing and your data

Four questions people ask before they cancel
Can I get my money back?

Charges are normally non-refundable. Omnisend may consider the last cycle when no features were used or when a cancellation made before renewal failed technically.

Case by case
Is there a cheaper way to stay?

Cancellation returns the store to Free at cycle end. Manage your Plan also permits a cheaper paid plan and applies overpaid credit to later billing.

Read this
Can I pause instead of cancel?

A one-time $50 plus VAT fee can freeze the account for up to 12 months.

Read this
What happens to my account data?

Paid cancellation returns the store to Free instead of deleting it, preserving account access under Free limits. Full account closure is separate.

Read this first

Frequently asked questions

Answers checked with the steps above
When does cancellation take effect?

At the end of the billing cycle, when the store returns to Free.

Are refunds available?

Normally no, with limited exceptions for non-use or a failed timely cancellation.

Can I freeze Omnisend?

Yes, up to 12 months for a one-time $50 plus VAT fee.

Who can manage billing?

Store owners and admins, not managers.

Does cancellation remove the account?

No. The paid plan returns to Free unless the account is separately closed.