Biggest saving tella.com
Tella Tella Pro plan $26 / user / month $24
stays with you
every year
every year
$180 $156 a year
$156 you pay
$24 you keep
Switch to Tella
Or read our Tella guide
How do I cancel Loom?
3 min Self-serve No fee To cancel
Short answer
Cancel Loom from the Atlassian billing portal: a billing or organization administrator opens Billing, then Subscriptions, selects Manage on Loom, chooses Deactivate and completes cancellation. It takes about 3 minutes, and the paid plan stays available until the end of the billing term. An eligible initial purchase may qualify for a refund within 30 days; legacy Loom.com cancellations are not prorated.
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What you are cancelling
Video messaging and screen recording service for individuals and teams. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
The current route uses Atlassian Billing; legacy Loom.com accounts use Plan & Billing.
1
Open the Atlassian billing portal
For an Atlassian-managed plan, sign in as a billing or organization administrator and open Billing, then Subscriptions.
2
Manage the Loom entitlement
Find Loom, select Manage, open the entitlement actions and choose Deactivate.
3
Complete cancellation
Choose a reason, continue past the Starter downgrade option and select Cancel subscription. Save the displayed end date.
1
Use an eligible administrator
Only a billing or organization administrator can cancel a current Atlassian-managed team subscription.
2
Review Starter limits
Starter allows 25 videos per person and new recordings up to five minutes. Export or remove content first if needed.
3
Deactivate Loom in billing
Open Billing, Subscriptions, Manage and the Loom entitlement actions, then choose Deactivate and complete cancellation.
Review the Starter video and recording limits before the paid term ends.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Cheaper swaps
Keep up to $24 a year of that $180
Loom Business costs $180 a year. The saving shown is what stays in your account over the next twelve months. On a different Loom plan? Pick it below.
Tella Tella Pro plan $26 / user / month Easier to cancel veed.io
VEED VEED Lite plan $19 / month Higher listed entry price
Why this one - Browser recorder and video editor in one
Switch to VEED
Or read our VEED guide
Free plan descript.com
Descript Descript Hobbyist plan $24 / person / month Higher listed entry price
Why this one - Screen recording that doubles as a full editor
Switch to Descript
Or read our Descript guide
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Loom Business costs you $180 a year
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
L Loom Business · $15/month, billed yearly
$180
a year if you keep it · $15/mo
Not cancelling today? Put it in your calendar.
Tell us when Loom renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Legacy Loom.com cancellation is not prorated. Under Atlassian's current policy, an initial monthly or annual purchase may qualify when requested within 30 days, but renewals, upgrades and Enterprise subscriptions do not.
Is there a cheaper way to stay?
The Workspace returns to Starter when the term ends. Existing videos above Starter limits remain, but new recordings are blocked until the Workspace is within the limits. Legacy accounts use Plan & Billing and Downgrade to Starter.
Can I pause instead of cancel?
No Loom subscription pause option is documented.
What happens to my account data?
Cancellation does not delete videos. Account deletion is separate and permanently removes videos, transcripts and view counts. Reduce a paid plan to Starter first; an Atlassian-integrated account may require deleting the Atlassian account.
Frequently asked questions
Does Loom stop immediately after cancellation?
No. The paid plan remains available until the end of its current billing term.
Can I get a Loom refund?
An eligible initial Atlassian monthly or annual purchase may qualify when requested within 30 days. Legacy Loom.com cancellations are not prorated.
What happens to my videos on Starter?
Existing videos remain, including those above Starter limits, but new recording can be blocked until the Workspace is within the limits.
Where do legacy Loom accounts cancel?
Open Workspace Settings, Plan & Billing, Manage Subscription, then choose Downgrade to Starter and finish the flow.
Does canceling delete Loom videos?
No. Account deletion is separate and permanently removes videos, transcripts and view counts.
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Manually verified on 8 Aug 2026, based on official documentation. If Loom changed something, telling us takes one click - a human re-checks every report.