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How do I cancel Klaviyo?

$20 / month SEO & marketing Email · billed via web, invoice
5 min Self-serve No fee To cancel
Short answer

Cancel Klaviyo as an Owner or Admin from Billing > Cancel Plan. Select the plans, choose a reason and when they should end, enter the account name and confirm. It takes about 5 minutes. Immediate cancellation receives no refund for unused time; scheduled cancellation keeps campaigns active through cycle end.

Cancel Klaviyo

Opens help.klaviyo.com. We are not affiliated with Klaviyo and never handle your login.

What you are cancelling

Customer relationship marketing platform for email, SMS, reviews, analytics and service tools. This guide covers every place the subscription can live - the website - plus what happens to refunds, pausing and your data afterwards.

Checked against Klaviyo's own documentation · Last verified 13 Aug 2026

Step-by-step instructions

1
Open Billing

Sign in as an Owner or Admin and navigate to Billing.

2
Click Cancel Plan

Select one plan or Cancel all plans, then click Continue.

3
Choose a reason and timing

Select a reason and choose billing-cycle end or immediate cancellation.

4
Confirm the account name

Enter the account name, click Cancel Plan and exit after confirmation.

Cheaper swaps

Keep up to $132 a year of that $240

Klaviyo Customer Hub costs $240 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Klaviyo plan? Pick it below.

Prices checked 13 Aug 2026
3 options verified by us
Biggest saving emailoctopus.com
EmailOctopus EmailOctopus Pro plan $9 / month billed yearly
$132 stays with you
every year
$240 $108 a year
$108 you pay $132 you keep
Cancels in about 1 minute Free plan to fall back on Rated Easy to cancel
Switch to EmailOctopus Or read our EmailOctopus guide
Cheaper than Klaviyo getresponse.com
GetResponse GetResponse Starter plan $19 / month
$53.04 stays with you
every year
$240 $186.96 a year
$186.96 you pay $53.04 you keep

Why this one - Email marketing from a lower entry price

$19 for 1,000 contacts versus Klaviyo's $30 tier Unlimited monthly email sends Free account and 14-day premium trial Pricing rises with contact-list size
Switch to GetResponse Or read our GetResponse guide
Cheaper than Klaviyo omnisend.com
Omnisend Omnisend Standard plan $16 / month
$48 stays with you
every year
$240 $192 a year
$192 you pay $48 you keep
Cancels in about 3 minutes Rated Easy to cancel
Switch to Omnisend Or read our Omnisend guide

Compare all 7 verified alternatives to Klaviyo

No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.

Biggest saving · EmailOctopus Keep $132 a year Switch

Klaviyo Customer Hub costs you $240 a year

Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.

Kl Klaviyo Customer Hub · $20/month, billed monthly

$240
a year if you keep it · $20/mo

Not cancelling today? Put it in your calendar.

Tell us when Klaviyo renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.

Works with Apple, Google and Outlook calendars. Your renewal date shows in Klaviyo's billing settings.

Refunds, downgrades, pausing and your data

Four questions people ask before they cancel
Can I get my money back?

Klaviyo does not refund the remaining cycle, including after immediate cancellation. Messaging credits are non-refundable and expire at cycle end.

No refunds
Is there a cheaper way to stay?

Cancel paid plans, then reactivate on Free from Billing preferences. Contract and manually billed customers must contact Support.

Free tier exists
Can I pause instead of cancel?

No pause option is documented in Klaviyo's official cancellation and billing guides.

Not available
What happens to my account data?

Cancellation keeps data while turning features off. Free reactivation restores limited access. Separate account closure immediately removes access and deletes all account data.

Read this first
Official sources
Everything above is checked against these pages · last verified 13 Aug 2026

Frequently asked questions

Answers checked with the steps above
Who can cancel Klaviyo?

Owners and Admins can cancel; only Owners can delete an account.

Can cancellation be immediate?

Yes, or scheduled for billing-cycle end.

Are refunds available?

No refund is issued for the unused cycle remainder.

Can I move to Free?

Yes. Cancel paid plans and reactivate on Free from Billing preferences.

What does closing the account do?

It deletes all data and removes access immediately.