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How do I cancel Kajabi?

$179 / month $1,716 / year Publishing & creators Basic · billed via web
2 min Self-serve No fee To cancel
Short answer

Cancel Kajabi from Account Settings > Subscription > Change plan > Cancel subscription. It takes about two minutes and access ends at the close of the current billing or trial period. Kajabi does not publish a general platform-plan refund window on its pricing or cancellation pages.

Cancel Kajabi

Opens app.kajabi.com. We are not affiliated with Kajabi and never handle your login.

What you are cancelling

Platform for creating, marketing, selling and delivering courses, coaching, memberships and digital products. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.

Checked against Kajabi's own documentation · Last verified 19 Aug 2026

Step-by-step instructions

1
Open Account Settings

From the Kajabi Dashboard, click your name in the top-right corner and select Account Settings.

2
Open Subscription

Select Subscription in the sidebar.

3
Open Change plan

Under Overview, click Change plan.

4
Cancel the subscription

Scroll to No longer happy with Kajabi?, click Cancel subscription, and complete the prompts.

Customers can keep being charged even after your Kajabi site goes offline. Manage those subscriptions separately.

Cheaper swaps

Keep up to $1,368 a year of that $1,716

Kajabi Basic costs $1,716 a year. The option below does the same job for less - switch and the difference stays in your account for the next twelve months. On a different Kajabi plan? Pick it below.

Prices checked 19 Aug 2026
1 option verified by us
Biggest saving teachable.com
Teachable Teachable Starter plan $39 / month
$1,368 stays with you
every year
$1,716 $348 a year
$348 you pay $1,368 you keep

Why this one - Course and digital-product platform

Lower entry price Course and membership tools 30-day plan guarantee Less all-in-one marketing automation
Switch to Teachable Or read our Teachable guide

No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.

Biggest saving · Teachable Keep $1,368 a year Switch

Kajabi Basic costs you $1,716 a year

Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.

Kj Kajabi Basic · $143/month, billed yearly

$1,716
a year if you keep it · $143/mo

Not cancelling today? Put it in your calendar.

Tell us when Kajabi renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.

Works with Apple, Google and Outlook calendars. Your renewal date shows in Kajabi's billing settings.

Refunds, downgrades, pausing and your data

Four questions people ask before they cancel
Can I get my money back?

Kajabi's current pricing and account-cancellation pages do not publish a general refund window for the platform subscription. The cancellation page only confirms that future Kajabi subscription payments stop, so contact Kajabi support about any disputed recent charge.

See policy
Is there a cheaper way to stay?

Change plans under Settings > Subscription & Billing > Change plan. Kajabi blocks a downgrade when current usage exceeds the lower plan's limits, and the change may be immediate with proration or take effect at the end of the billing cycle.

Read this
Can I pause instead of cancel?

Kajabi offers a Parked Plan for $29 per month. It preserves data and progress but takes the site and customer products offline. Parking cancels the current plan; remaining annual months are forfeited, and legacy plans or discounts can be lost.

Read this
What happens to my account data?

Access to the account, site and content ends with the current billing or trial period. Kajabi says customer data may be deleted 90 days after account termination and sends reminders 14 and 7 days before final deletion. Download course videos and customer lists first.

Read this first

Frequently asked questions

Answers checked with the steps above
When does Kajabi access end after cancellation?

At the end of the current billing or trial period. The site then becomes inactive for admins, contacts and customers.

Does cancelling Kajabi stop customer payments?

No. Customer subscriptions through Kajabi Payments, Stripe or PayPal must be cancelled or migrated separately.

Can I pause Kajabi instead?

Yes. The Parked Plan costs $29 per month and preserves data, but the site and customer products remain offline.

How long does Kajabi keep cancelled account data?

Kajabi says customer data may be deleted 90 days after account termination.