Cancel Jira Cloud from admin.atlassian.com/billing: open Subscriptions, manage Jira, then choose more actions and Deactivate. It takes a few minutes; paid access continues through the current billing period and the site remains accessible for 15 extra days before deactivation. Refunds apply only to qualifying initial purchases within Atlassian's published windows.
Opens support.atlassian.com. We are not affiliated with Jira and never handle your login.
Cloud issue and project tracking for software and business teams. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Go to admin.atlassian.com/billing and select the relevant billing account. Billing admins, organization admins, and site administrators can deactivate the subscription.
Select Subscriptions, find Jira, and select Manage.
Open more actions, select Deactivate, then review and confirm. The site stays available through the paid period and for 15 additional days before deactivation.
At my.atlassian.com, expand the Jira subscription, select Cancel Subscription, and follow the prompts. Organization admins, site admins, and billing contacts can use this flow.
Enterprise cancellation follows a different process. Atlassian directs Enterprise customers to [email protected] for help.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Jira Premium costs $174.48 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Jira plan? Pick it below.
ClickUp ClickUp Unlimited plan $10 / user / month Why this one - Flexible all-in-one work management
Linear Linear Basic plan $10 / user / month, billed yearly Why this one - Streamlined issue tracking
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Ji Jira Premium · $14.54/month, billed monthly
Tell us when Jira renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
An initial monthly cloud purchase is refundable only within the first paid month after the trial. A new annual cloud subscription is refundable within 30 days of the first purchase. Cloud renewals and upgrades are not refundable, and the published policy does not apply to Enterprise subscriptions.
Instead of deactivating Jira, Standard and Premium can be changed to Free for the next billing period when the site has 10 users or fewer. Remaining days are not refunded. In the original billing experience, an annual subscription requires support to move to Free.
No subscription pause option is documented in Atlassian's current cloud billing, plan-change, or deactivation documentation.
After a paid period ends, the site stays accessible for 15 days before deactivation. Atlassian lists a 60-day retention period for deactivated Free, Standard, Premium, and Enterprise app data, but unsubscribing from all Jira apps on a site deletes Jira data immediately. Atlassian account deletion is separate and leaves created issues and comments in place.
Billing admins, organization admins, and site administrators can deactivate a subscription in the improved billing experience. The original flow also permits billing contacts.
No. The paid period finishes first, and Atlassian keeps the site accessible for 15 additional days before deactivation.
Yes, if the site has 10 users or fewer. The move from Standard or Premium to Free takes effect in the next billing period.
Only qualifying initial purchases: the first paid month for a monthly cloud subscription or the first 30 days of a new annual subscription. Renewals and upgrades are not refundable.
Atlassian lists a 60-day retention period for deactivated paid app data, but warns that removing all Jira apps from a site deletes Jira data immediately.
No. Subscription cancellation is separate. Account deletion removes personal profile data after its grace period but leaves created issues and comments in the products.
Manually verified on 11 Aug 2026, based on official documentation. If Jira changed something, telling us takes one click - a human re-checks every report.
