Can I get a Jira refund?

Checked against Jira's own documentation · Last verified 11 Aug 2026

An initial monthly cloud purchase is refundable only within the first paid month after the trial. A new annual cloud subscription is refundable within 30 days of the first purchase. Cloud renewals and upgrades are not refundable, and the published policy does not apply to Enterprise subscriptions.

Refund possible

Cancellation fee: None for standard self-serve plans

Official sources

Everything above is checked against these pages · last verified 11 Aug 2026

Deactivate a subscription support.atlassian.com Request a refund support.atlassian.com

Refund questions

From the verified Jira guide

Can I get a Jira refund?

Only qualifying initial purchases: the first paid month for a monthly cloud subscription or the first 30 days of a new annual subscription. Renewals and upgrades are not refundable.