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How do I cancel HubSpot?
3 min Self-serve
Short answer
Cancel HubSpot from Account & Billing as a Super Admin or Billing admin: open Subscriptions and choose Cancel auto-renewal for the products to stop. It takes about 3 minutes; mid-contract cancellation is not permitted, so cancellation takes effect at the end of the commitment and the account moves to Free Tools. Paid amounts are generally non-refundable and payment obligations are non-cancelable.
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What you are cancelling
Customer platform with marketing, sales, service, content, data and revenue products. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
1
Open Account & Billing
Use a Super Admin or Billing admin account, open the account menu and choose Account & Billing.
2
Open Subscriptions
Select Subscriptions and choose Cancel auto-renewal for the products you want to stop.
3
Select products
Select every product that should end, then click Next.
4
Confirm non-renewal
Choose a reason, review the commitment end date and select Cancel auto-renewal. Mid-contract cancellation is not permitted.
1
Plan a downgrade early
Contact HubSpot at least five business days before renewal for a tier, seat or capacity downgrade. Professional and Enterprise customers use their Contract Manager.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where the $84 could go instead
HubSpot Starter Customer Platform costs $84 a year. Here is how three tools people move to after HubSpot compare. On a different HubSpot plan? Pick it below.
Close Close Solo plan $19 / user / month Easier to cancel pipedrive.com
Pipedrive Pipedrive Lite plan $168 / seat / year Higher listed entry price
Why this one - Sales pipeline without the marketing suite
Switch to Pipedrive
Or read our Pipedrive guide
Easier to cancel zoho.com
Zoho CRM Zoho CRM Standard plan $20 / user / month Higher listed entry price
Why this one - Full CRM at a fraction of the seat price
Switch to Zoho CRM
Or read our Zoho CRM guide
Compare all 10 verified alternatives to HubSpot
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
HubSpot Starter Customer Platform costs you $84 a year
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
HS HubSpot Starter Customer Platform · $7/month, billed yearly
$84
a year if you keep it · $7/mo
Your plan
Starter Customer Platform · $7/mo yearly Marketing Hub Starter · $20/mo Marketing Hub Professional · $890/mo Marketing Hub Enterprise · $3,600/mo Sales Hub Starter · $20/mo Sales Hub Professional · $100/mo Sales Hub Enterprise · $150/mo Service Hub Starter · $20/mo Service Hub Professional · $100/mo Service Hub Enterprise · $150/mo Content Hub Starter · $20/mo Content Hub Professional · $500/mo Content Hub Enterprise · $1,500/mo Data Hub Starter · $20/mo Data Hub Professional · $800/mo Data Hub Enterprise · $2,000/mo Revenue Hub Professional · $95/mo Revenue Hub Enterprise · $140/mo
Not cancelling today? Put it in your calendar.
Tell us when HubSpot renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
HubSpot's Customer Terms say payment obligations are non-cancelable and paid amounts are non-refundable except for narrow termination rights stated in the agreement.
Is there a cheaper way to stay?
Cancellation takes effect at the end of the commitment and the account moves to Free Tools. Lower limits can disable or remove paid-only features and some content, so export data first.
Can I pause instead of cancel?
No pause for HubSpot's own software subscription is documented. HubSpot's customer-billing pause tool does not pause a HubSpot software plan.
What happens to my account data?
The account remains on Free Tools unless separately deleted. Some product downgrade effects include deleting disabled workflows after 90 days. Account deletion is permanent and only available after active commitments end.
Frequently asked questions
Can I cancel HubSpot mid-contract?
No. HubSpot documents cancellation at the end of the current commitment term.
Who can cancel?
A Super Admin or Billing admin with access to Account & Billing.
Do I get a refund?
Paid amounts are generally non-refundable and payment obligations are non-cancelable.
What happens afterward?
The account moves to HubSpot Free Tools with lower limits and feature access.
Does cancellation delete the account?
No. Permanent deletion is separate and only available after active commitments end.
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Manually verified on 10 Aug 2026, based on official documentation. If HubSpot changed something, telling us takes one click - a human re-checks every report.