The Account Owner cancels Help Scout from Your Plan: click Delete Account, choose a reason and confirm. It takes about 2 minutes and ends access immediately. Help Scout offers a full refund when requested within 30 days of the first monthly or annual payment.
Opens docs.helpscout.com. We are not affiliated with Help Scout and never handle your login.
Customer support platform with shared inboxes, live chat, knowledge bases, messaging and automation. This guide covers every place the subscription can live - the website - plus what happens to refunds, pausing and your data afterwards.
Only the Account Owner can cancel the whole Help Scout account.
The Account Owner clicks the avatar or initials in the top navigation and selects Your Plan.
Contact-based accounts click Manage your plan; user-based accounts stay on the Plan overview.
Scroll down, click the red Delete Account link, choose a reason and click Delete Account. Access ends immediately.
Cancellation is immediate and irreversible. Export data before clicking Delete Account.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Help Scout Plus costs $540 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Help Scout plan? Pick it below.
Freshdesk Freshdesk Growth plan $19 / agent / month billed yearly Why this one - Help desk from $19 per agent
Tidio Tidio Starter plan $29 / month Why this one - Live chat with ten seats included
Crisp Crisp Mini plan $45 / workspace / month Why this one - Flat workspace billing
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No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
HS Help Scout Plus · $45/month, billed monthly
Tell us when Help Scout renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Help Scout offers a 30-day money-back guarantee on the first payment for both monthly and annual subscriptions. A full refund can be requested when the business decides not to use Help Scout within 30 days of that first payment.
Account Owners and permitted users can change available plans and switch monthly or annual billing from Your Plan. Help Scout does not document an automatic move to Free when a paid account is cancelled; cancellation deletes the account immediately.
No subscription pause or hold option is documented in Help Scout's cancellation, billing or pricing pages.
Cancellation makes the account inaccessible immediately. Help Scout permanently deletes all account data 60 days after cancellation, so export anything needed first.
Only the Account Owner can cancel the entire account.
Yes. The account terminates and becomes inaccessible as soon as Delete Account is confirmed.
You can request a full refund within 30 days of your first payment, for either a monthly or annual subscription.
The account is inaccessible immediately, and all account data is permanently deleted 60 days later.
No automatic downgrade is documented. The cancellation flow deletes the account instead.
Yes, an Account Owner can grant billing and plan-change permission to other eligible users, but only the owner can cancel the account.
Manually verified on 13 Aug 2026, based on official documentation. If Help Scout changed something, telling us takes one click - a human re-checks every report.
