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How do I cancel CircleCI?

$15 / month Developer infrastructure Performance · billed via web
2 min Self-serve No fee To cancel
Short answer

Cancel CircleCI from the Billing tab: an organization administrator selects Looking to cancel your plan at the bottom, then chooses Cancel Plan and completes the prompts. It takes about 2 minutes, and the organization moves to CircleCI Free after the billing cycle. Unused paid credits are forfeited at cancellation and are not eligible for a refund.

Cancel CircleCI

Opens support.circleci.com. We are not affiliated with CircleCI and never handle your login.

What you are cancelling

Cloud and self-hosted continuous integration and delivery platform billed with usage credits. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.

Checked against CircleCI's own documentation · Last verified 8 Aug 2026

Step-by-step instructions

An owner, administrator or billing contact usually must make this change.

1
Open Billing

An organization administrator opens the CircleCI Billing tab.

2
Open the cancellation menu

At the bottom, select Looking to cancel your plan.

3
Select Cancel Plan

Choose Cancel Plan from the dropdown and complete the prompts.

4
Download invoices

Save invoices before the plan expires because the Billing tab will no longer be available on Free.

Cheaper swaps

Keep up to $108 a year of that $180

CircleCI Performance costs $180 a year. The saving shown is what stays in your account over the next twelve months.

Prices checked 8 Aug 2026
3 options verified by us
Biggest saving dev.azure.com
Ad Azure DevOps Azure DevOps Basic plan $6 / user / month
$108 stays with you
every year
$180 $72 a year
$72 you pay $108 you keep
Cancels in about 2 minutes Free plan to fall back on Rated Easy to cancel
Switch to Azure DevOps Or read our Azure DevOps guide
Cheaper than CircleCI travis-ci.com
Travis CI Travis CI Usage Based plan From $15 / month
$15 stays with you
every year
$180 $165 a year
$165 you pay $15 you keep
Cancels in about 2 minutes Free plan to fall back on Rated Easy to cancel
Switch to Travis CI Or read our Travis CI guide
Higher price depot.dev
Depot Depot Developer plan $20 / month
Higher listed entry price
Cancels in about 5 minutes
Switch to Depot Or read our Depot guide

Compare all 6 verified alternatives to CircleCI

No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.

Biggest saving · Azure DevOps Keep $108 a year Switch

CircleCI Performance costs you $180 a year

Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.

Ci CircleCI Performance · $15/month, billed monthly

$180
a year if you keep it · $15/mo

Not cancelling today? Put it in your calendar.

Tell us when CircleCI renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.

Works with Apple, Google and Outlook calendars. Your renewal date shows in CircleCI's billing settings.

Refunds, downgrades, pausing and your data

Four questions people ask before they cancel
Can I get my money back?

Unused paid credits are forfeited at cancellation and are not eligible for a refund.

See policy
Is there a cheaper way to stay?

The organization moves to CircleCI Free after the billing cycle, with the current Free credit allowance and without paid features.

Free tier exists
Can I pause instead of cancel?

No pause option is documented.

Not available
What happens to my account data?

Canceling the Performance plan does not delete the organization or build configuration. Download invoices before cancellation completes because Billing becomes unavailable.

Read this first
Official sources
Everything above is checked against these pages · last verified 8 Aug 2026

Frequently asked questions

Answers checked with the steps above
How do I cancel CircleCI?

An organization administrator opens the CircleCI Billing tab. Then follow the remaining official cancellation steps and save the confirmation.

Do I get a refund when I cancel CircleCI?

Unused paid credits are forfeited at cancellation and are not eligible for a refund.

Can I pause CircleCI instead?

No pause option is documented.

What happens to my account after canceling CircleCI?

The organization moves to CircleCI Free after the billing cycle, with the current Free credit allowance and without paid features. Canceling the Performance plan does not delete the organization or build configuration. Download invoices before cancellation completes because Billing becomes unavailable.