Can I get a OpenRouter refund?
Unused purchased credits may be refunded within 24 hours via the refund button on the Credits page. After 24 hours unused credits become non-refundable. Platform fees are non-refundable. Cryptocurrency payments are never refundable. Promo credits are non-refundable. Except after a Terms-violation termination, remaining credits on termination are refunded to the original payment method within 30 days.
- Cancellation fee
- None documented
Refund questions
How do I stop OpenRouter from charging my card?
Cancel Auto Recharge on your account or Credits page. Pay-as-you-go has no fixed monthly subscription; further charges come from Auto Recharge or manual credit purchases.
Can I get a refund for unused credits?
Yes, within 24 hours of purchase via the refund button on the Credits page, for unused credit only. Platform fees are non-refundable and crypto is never refundable.
Do unused credits expire?
OpenRouter reserves the right to expire unused credits 365 days after purchase.
What happens to leftover credits if I delete my account?
The FAQ says unused credits are lost and cannot be reclaimed if you delete and later recreate the account. The Terms say remaining credits are refunded within 30 days of termination except when OpenRouter terminates the account for a Terms violation.
Who can cancel billing on a team organization?
Only organization administrators can purchase credits and manage payment methods and invoicing.