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How do I cancel Stytch?
5 min Self-serve No fee To cancel
Short answer
Cancel Stytch by emailing at least 30 days written notice to [email protected]. It takes a few minutes to send, and the Twilio Terms (now the Stytch contract) end 30 days later unless an order form still has time left. Fees already paid are non-refundable.
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What you are cancelling
Authentication platform for consumer and B2B apps, with passwordless login, SSO, SCIM, MFA and organizations. Stytch customers are now under the Twilio Terms of Service. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Stytch's terms URL now serves the Twilio Terms of Service. Use [email protected] for termination notice.
1
Review workspace billing
Admins manage billing at stytch.com/dashboard/settings/billing. That page is documented for a payment method and add-ons, not as a cancel button.
2
Email 30 days written notice to Twilio
stytch.com/legal/terms-of-service now redirects to the Twilio Terms of Service. Either party may terminate for convenience with at least 30 days prior written notice to [email protected].
3
If an order form is in place, wait for that term
If any Order Forms are in effect, the Twilio Terms stay in force until those Order Forms expire or are terminated under their own terms.
The Stytch Dashboard billing page is not documented as a cancel-subscription control.
1
Only Admins manage billing and project deletion
Manage Workspace Billing and Delete Projects are Admin-only. Deleting a project removes that project and its environments. Public docs do not treat project deletion as terminating the Twilio agreement.
2
Enterprise and invoice accounts
Enterprise pricing is custom. Invoice payment follows Twilio's terms, including non-refundable fees. Order-form terms control if they conflict.
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Alternatives
Where people go after Stytch
Stytch has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Clerk Clerk Pro plan $25 / month Free plan auth0.com
Auth0 Auth0 B2C - Essentials plan $35 / month
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No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Cancellation message
Stytch requires 30 days written notice - send this to [email protected].
Subject: Termination notice for Stytch services ([your account email])
Please treat this email as at least 30 days prior written notice to terminate the Stytch [your plan name] service for [your account email]. Please confirm the effective end date in writing.
[your full name]
Everything you type stays in your browser - nothing is stored or sent anywhere.
Not cancelling today? Put it in your calendar.
Tell us when Stytch renews and download a calendar reminder that lands 32 days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Stytch requires 30 days notice - your reminder will land 32 days before the renewal date you enter. Twilio Terms of Service, which now govern Stytch, allow termination for convenience with at least 30 days prior written notice. Any Order Form in effect continues until it expires or is terminated under its own terms.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Twilio Terms of Service, which now govern Stytch customers, state that payment obligations are non-cancelable and that fees, once paid, are non-refundable. Charge disputes must be raised in writing within 60 days of the billing date.
Is there a cheaper way to stay?
There is no lower paid plan. Pay as you go already starts at $0, with overage only when you exceed the included 10,000 MAUs, 5 SSO or SCIM connections or 1,000 M2M tokens. Turning off paid add-ons from the Billing page is not documented as terminating the account.
Can I pause instead of cancel?
No pause option is documented.
What happens to my account data?
The current Twilio Terms do not publish a Stytch-specific retention clock. The Delete Project API deletes a project and all of its environments. The superseded Stytch Terms said the right to use the Services ends immediately on termination. Export data before you send notice if you need a copy.
Frequently asked questions
How do I cancel Stytch?
Send at least 30 days written notice to [email protected]. Stytch's own terms of service URL now serves the Twilio Terms.
When does cancellation take effect?
At least 30 days after written notice, unless an Order Form sets a longer remaining term.
Can I get a refund?
No. Twilio's terms say fees once paid are non-refundable.
If I drop below 10,000 MAUs do I still pay?
Stytch says you pay only for what you use above the included allowances. That is usage, not account termination.
Who can change billing?
Only the Admin Dashboard role can manage workspace billing or delete projects.
Does deleting a project cancel Stytch?
Deleting a project removes that project and its environments. Public docs do not treat that as terminating the Twilio Terms.
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Manually verified on 17 Aug 2026, based on official documentation. If Stytch changed something, telling us takes one click - a human re-checks every report.