Cancel Shopify as the store owner from Settings, then Plan, in the Shopify admin: select Cancel plan and confirm with the store password. It takes about 5 minutes and the store deactivates at the end of the current billing cycle. Shopify says plan charges are non-refundable, and pending app usage, transaction and shipping-label charges are still collected.
Opens help.shopify.com. We are not affiliated with Shopify and never handle your login.
Hosted commerce platform for online and in-person stores. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Canceling the plan also deactivates the store at the end of the billing cycle.
Only the store owner can deactivate an eligible Shopify store.
In Shopify admin, go to Settings and select Plan.
Choose Cancel plan, then review any downgrade or Pause and Build options, domains and pending charges.
Select Cancel my plan and uninstall all apps, then continue. Shopify charges pending app usage, transaction and shipping-label amounts.
Choose a reason, continue, enter the password and select Cancel plan. The store deactivates at the end of the current billing cycle.
Review domains, external app subscriptions, pending charges and payout access before confirming.
Shopify Plus cancellation requires Shopify Plus Support.
Shopify Plus stores cannot use the standard self-serve deactivation flow. Contact Shopify Plus Support or the Merchant Success Specialist for cancellation.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Shopify Grow costs $1,260 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Shopify plan? Pick it below.
Wix Wix Light plan $24 / month Why this one - Website builder with ecommerce built in
Squarespace Squarespace Basic plan From $19 / month, billed annually Why this one - Commerce plans on a design-led site builder
BigCommerce BigCommerce Core plan $39 / month No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
S Shopify Grow · $105/month, billed monthly
Tell us when Shopify renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Shopify states that subscription plan charges are non-refundable. Canceling during a free trial without selecting a paid plan needs no further action, but a selected paid plan must be canceled manually. Pending app usage, transaction fees and shipping-label charges are collected at cancellation.
Shopify presents available lower plans and Pause and Build before deactivation. A prepaid downgrade normally takes effect at the end of the current billing cycle. Plus stores must contact Shopify Plus Support.
Eligible stores can switch to Pause and Build for a reduced monthly fee. Checkout is disabled, the storefront remains visible, and third-party apps can keep charging unless they are separately canceled. A new active plan must be selected when resuming sales.
Shopify guarantees deactivated store information for two years so the store can be reopened. Store owners can request earlier deletion of customer personal data. Canceling does not automatically erase billing records, pending payouts or legally required information.
These verified routes also apply to Shopify.
No. An eligible store deactivates at the end of the current billing cycle.
No. Shopify states that subscription plan charges are non-refundable.
Shopify automatically uninstalls apps and charges pending amounts, but apps billed outside Shopify must be canceled separately.
Eligible stores can switch to Pause and Build for a reduced fee, with checkout disabled.
Shopify guarantees the store information for two years so it can be reopened.
Contact Shopify Plus Support or the Merchant Success Specialist.
Manually verified on 8 Aug 2026, based on official documentation. If Shopify changed something, telling us takes one click - a human re-checks every report.
