Top pick vultr.com
Vultr Vultr Cloud Compute plan From $2.50 / month
Switch to Vultr
Or read our Vultr guide
How do I cancel Scaleway?
5 min Self-serve No fee To cancel
Short answer
Close Scaleway from Organization Settings: click Close account, type Close, choose a reason, and click Close account again. Closing is scheduled within minutes, and leftover resources can still be billed for up to 10 days. The checked Virtual Instance pages do not document a general refund for unused compute time.
Opens console.scaleway.com. We are not affiliated with Scaleway and never handle your login.
What you are cancelling
European cloud platform. This guide covers Scaleway Virtual Instances billed in EUR, not Dedibox dedicated servers. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Closing the account is different from the GDPR Erase your account and data request.
1
Delete Instances and other resources
Open CPU & GPU Instances, choose the Availability Zone, click the more icon, select Delete, type DELETE, and click Delete Instance. Deleting an Instance is irreversible.
2
Open Organization Settings
You must be the Organization Owner. Open Organization Settings in the console.
3
Click Close account
Scroll to Close account and click Close account.
4
Type Close and confirm
Type Close, click Continue closing, select the reasons, then click Close account. Closing is scheduled. Resources you leave behind can still be billed for up to 10 days.
Delete resources first. Leftover resources can still be billed for up to 10 days after you close the account.
1
Only the Organization Owner can close the account
Closing requires Ownership of the Organization. Members cease to exist with the Organization when the account is closed.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Scaleway
Scaleway has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Vultr Vultr Cloud Compute plan From $2.50 / month Different pricing lightsail.aws.amazon.com
AWS Lightsail AWS Lightsail Linux/Unix instance plan From $3.50 / month
Switch to AWS Lightsail
Or read our AWS Lightsail guide
Different pricing kamatera.com
Kamatera Kamatera Basic plan $4 / month
Switch to Kamatera
Or read our Kamatera guide
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when Scaleway renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Checked Virtual Instance pricing and close-account pages do not document a general refund for unused compute time. Leftover resources are billed for usage before their manual deletion, which can take up to 10 days.
Is there a cheaper way to stay?
Closing the account permanently deletes the Organization's servers, resources, services and backups, but you keep console access and can ask support to reopen it. There is no free Virtual Instance plan after closing.
Can I pause instead of cancel?
Powering off an Instance releases the node. When powered off, only its volumes and any reserved flexible IP are billed. Powering off is not an account pause.
What happens to my account data?
Closing the account deletes resources, services and backups but keeps billing information, invoices and security settings. The separate GDPR erase request permanently deletes logs, historic data, account settings and personal data and can take up to 72 hours, and it fails if resources remain or invoices are unpaid.
Frequently asked questions
What is the difference between closing a Scaleway account and erasing it?
Close account deletes resources but keeps console access and account settings. Erase personal data is a separate irreversible GDPR request after resources are gone and invoices are paid.
When does Scaleway stop billing after I close the account?
Delete resources first. Remaining resources can still be billed for up to 10 days.
Does powering off a Scaleway Instance stop all charges?
No. Powered-off Instances still bill volumes and any reserved flexible IP.
Can I reopen a closed Scaleway account?
Yes. You keep console access and can open a support ticket to reopen.
Are Scaleway Virtual Instance prices in USD?
No. The official Virtual Instances price list is in EUR before tax.
More in Hosting & deployment
→
Keep this guide honest
Did these steps still work?
Manually verified on 17 Aug 2026, based on official documentation. If Scaleway changed something, telling us takes one click - a human re-checks every report.