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Axiom Axiom Cloud plan $25 / month + usage
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How do I cancel Rollbar?
1 min Self-serve No fee To cancel
Short answer
Cancel Rollbar from Account Settings, then Choose Plan, by clicking Cancel subscription near the bottom. It takes about a minute and takes effect at the end of the current billing period. The account is not deleted, and subscription fees are non-refundable.
Opens docs.rollbar.com. We are not affiliated with Rollbar and never handle your login.
What you are cancelling
Error-monitoring platform for occurrences, session replay, and AI credits, with self-serve Essentials and Advanced plans. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Terms call the current term non-cancellable and non-refundable. The documented button still stops renewal at the end of the period.
1
Open Account Settings, then Choose Plan
Sign in on Rollbar.com. You may cancel at any time from Account Settings → Choose Plan.
2
Click Cancel subscription
Click the Cancel subscription button near the bottom.
3
Wait until the billing period ends
The change takes effect at the end of the current billing period. The account is not deleted.
1
Owners manage the subscription
The built-in Owners team can manage projects, teams, and other account settings, including invoices.
2
Partner-billed accounts cancel on the partner
Heroku and GitHub Marketplace subscriptions are billed by those partners. Billing docs say you may migrate those accounts to the Rollbar Free plan using the partner-migration steps.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after Rollbar
Rollbar has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Axiom Axiom Cloud plan $25 / month + usage Free plan sentry.io
Sentry Sentry Team plan $29 / month
Switch to Sentry
Or read our Sentry guide
Different pricing signoz.io
SigNoz SigNoz Teams plan $49 / month
Switch to SigNoz
Or read our SigNoz guide
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when Rollbar renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Rollbar Terms of Service state that the subscription is non-cancellable and non-refundable, and that Service Subscription Fees are non-refundable. The billing docs still let you cancel self-serve so renewal stops at the end of the current period.
Is there a cheaper way to stay?
Choosing a lower plan level takes effect at the start of the next monthly billing cycle. After you cancel, the account remains and is not deleted. Free remains available with 5K occurrences and 1K replays per month.
Can I pause instead of cancel?
No pause or billing-hold option is documented. You can disable on-demand events so new errors stop when the plan limit is reached, which is a usage control, not a subscription pause.
What happens to my account data?
Free keeps occurrence data 30 days. Paid plans default up to 90 days on Essentials and 180 days on Advanced, and owners can shorten retention to 7-180 days. Data older than the retention period is permanently deleted or redacted. Cancelling the subscription does not delete the account.
Frequently asked questions
When does cancelling Rollbar take effect?
At the end of the current billing period. The account is not deleted.
Can I get a refund from Rollbar?
Terms say Service Subscription Fees are non-refundable.
What happens to my Rollbar account after I cancel?
The account remains. You can use the Free plan. Cancelling does not delete the account.
Who can cancel a Rollbar subscription?
Account settings and invoices are available to the Owners team.
I pay through Heroku or GitHub Marketplace. How do I cancel?
Those bills are on the partner. Billing docs say you can migrate to the Rollbar Free plan using the partner-migration steps.
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Keep this guide honest
Did these steps still work?
Manually verified on 17 Aug 2026, based on official documentation. If Rollbar changed something, telling us takes one click - a human re-checks every report.