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Aiven Aiven Developer plan $5 / month Same listed entry price
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How do I cancel Redis Cloud?
5 min Self-serve No fee To cancel
Short answer
Cancel Redis Cloud from the console: delete every database, open the subscription Overview tab, then click Delete subscription and confirm. It takes a few minutes and cannot be undone. Redis says charges are generally non-refundable.
Opens cloud.redis.io. We are not affiliated with Redis Cloud and never handle your login.
What you are cancelling
Fully managed Redis database service with shared Essentials plans and dedicated Pro deployments, including Redis Flex. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Official site is redis.io. redis.com redirects there. The console is cloud.redis.io.
1
Sign in as Account Owner
Open the Redis Cloud console at cloud.redis.io. Deleting a database requires the Account Owner role.
2
Delete every database in the subscription
You cannot delete a subscription until it has zero databases. Essentials: More actions > Delete database. Pro: Configuration tab > Danger zone > Delete. Confirm Delete database. Back up first; deleted databases cannot be recovered.
3
Open the subscription Overview tab
If you have more than one subscription, select the target subscription, then select Overview.
4
Click Delete subscription and confirm
Select Delete subscription, then select Delete subscription again. Once deleted, it cannot be recovered. If you are deleting the last database, the dialog also offers Delete my subscription and stop my payment.
Deleting databases without deleting the subscription does not stop charges.
1
Empty subscriptions still bill
You continue to be charged for a subscription until you delete it, even if it has no databases.
2
Payment-method changes need Owner or Billing Admin
Changing the payment method on an Essentials plan requires the Owner or Billing Admin role.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where the $60 could go instead
Redis Cloud Essentials costs $60 a year. Here is how three tools people move to after Redis Cloud compare.
Aiven Aiven Developer plan $5 / month Same price planetscale.com
Ps PlanetScale PlanetScale Postgres Single Node plan From $5 / month
Same listed entry price
Switch to PlanetScale
Or read our PlanetScale guide
Higher price turso.tech
Turso Turso Developer plan $5.99 / month Higher listed entry price
Switch to Turso
Or read our Turso guide
Compare all 6 verified alternatives to Redis Cloud
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Redis Cloud Essentials costs you $60 a year
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Re Redis Cloud Essentials · $5/month, billed monthly
$60
a year if you keep it · $5/mo
Your plan
Not cancelling today? Put it in your calendar.
Tell us when Redis Cloud renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
The Redis Cloud Agreement says all payment obligations are non-cancelable and all payments are non-refundable except as expressly stated. Billing docs say generally, charges are non-refundable, and special cases go to Support.
Is there a cheaper way to stay?
Essentials plans can be changed with Plan upgrade. Moving to a lower plan fails if the data does not fit the new size. Free 30 MB Essentials can be upgraded to paid without data loss.
Can I pause instead of cancel?
No subscription pause is documented. Deleting databases without deleting the subscription does not stop subscription charges.
What happens to my account data?
Once a subscription is deleted it cannot be recovered. Deleted databases cannot be recovered. Redis recommends backing up first. After the agreement ends, Redis may delete the entire usage history and data files unless the parties agree otherwise.
Frequently asked questions
How do I cancel Redis Cloud?
Delete every database in the subscription, open Overview, click Delete subscription, and confirm. Or, when deleting the last database, select Delete my subscription and stop my payment.
Do I still pay after I delete the databases?
Yes, until you delete the subscription itself.
Can I get a refund?
Generally no. The Cloud Agreement says payments are non-refundable except as expressly stated. Billing docs say special cases go to Support.
Can I pause instead of deleting?
No subscription pause is documented.
Can I keep a free database?
Yes. The 30 MB Essentials plan is free. Paid Essentials starts at 250 MB / $5 per month.
Is redis.com still the official site?
No. redis.com redirects to redis.io. The console is cloud.redis.io.
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Manually verified on 17 Aug 2026, based on official documentation. If Redis Cloud changed something, telling us takes one click - a human re-checks every report.