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How do I cancel Personio?
10 min plus Support processing Self-serve No fee To cancel
Short answer
A Personio Contract Owner cancels by opening Support in Personio, asking Support AI to connect them with the team, and sending a written non-renewal request. That takes about 10 minutes plus Support processing. Personio requires notice of termination in writing, including email, and the public terms do not document a refund of prepaid time.
Opens support.personio.de. We are not affiliated with Personio and never handle your login.
What you are cancelling
European HR platform for people data, time tracking, payroll and recruiting, sold as Core and Core Pro with add-on apps. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Personio documents contract changes through a Contract Owner and Support, not a public Cancel button.
1
Confirm you are a Contract Owner
Only Contract Owners can contact Support for subscription or contract questions. Administrators without that role cannot open those tickets.
2
Open Support in Personio
Click Support in the navigation bar. Ask Support AI to connect you with the Personio team.
3
Send a written non-renewal request
Choose Contact us, then Send us a message. Personio's current General Terms say notice of termination must be given in writing, including email. Subscription and contract questions go to the Account Manager.
4
Keep the written confirmation
Save the ticket and any confirmation of the effective end date. The public help pages do not document a self-serve Cancel button for the whole subscription.
Self-serve Schedule changes only apply to monthly accounts with fewer than 50 seats, and they reduce the plan or seats. They do not end the subscription.
1
Use Schedule changes only for plan or seat reductions
Monthly customers with fewer than 50 employee seats can open Settings, Account & support, Subscription & billing, then Schedule changes. Downgrades are scheduled for the next renewal. The minimum seat count is 25. That flow does not document ending the contract.
2
Ask Support about yearly invoice billing
Contract Owners can contact Support to switch to yearly billing by invoice. Yearly invoice is listed as a payment method in Subscription and Billing.
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Alternatives
Where people go after Personio
Personio has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Gusto Gusto Simple plan $49 / month + $6 / person No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Cancellation message
Personio takes cancellations as a written request - paste this into your cancellation request.
Hello,
I am writing as Contract Owner for the Personio account billed to [your account email] ([your plan name]).
Please treat this as written notice that we do not want the subscription to renew, and let it end on or around [desired end date].
Please confirm the non-renewal and the effective end date in writing.
Thank you,
[your full name]
Everything you type stays in your browser - nothing is stored or sent anywhere.
Not cancelling today? Put it in your calendar.
Tell us when Personio renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Personio's current public General Terms require written notice of termination, including email. The publicly readable help pages do not document a standard refund of unused prepaid time. Ask Support what applies to the specific contract.
Is there a cheaper way to stay?
Monthly customers with fewer than 50 seats and Administrator or Subscription Management edit rights can downgrade the plan, remove apps, or reduce seats from Settings, Account & support, Subscription & billing, Schedule changes. Changes are scheduled for the next renewal. The minimum number of seats is 25.
Can I pause instead of cancel?
No subscription pause option is documented on the public help pages or the current General Terms.
What happens to my account data?
Account Owners and Contract Owners with the required company rights can export company data from Settings, Account & support, Company default, Data export. Personio emails when the export is ready and keeps the file available for six days. Trial accounts are deleted 30 days after the trial ends. How long paid-account data is kept after contract end is not documented.
Frequently asked questions
Who can cancel a Personio subscription?
A Contract Owner. That role is the documented contact for subscription or contract questions.
Is there a cancel button in Personio?
The public help pages document self-serve upgrades, seat adds and scheduled downgrades, not a button that ends the whole contract. Use Support.
How do I give notice?
Personio's current General Terms say notice of termination must be given in writing, including email. In the product, send that through Support.
Can I reduce seats instead of cancelling?
Monthly accounts with fewer than 50 seats can schedule seat or plan reductions for the next renewal. The minimum is 25 seats.
Does a Personio trial need cancelling?
No. The 14-day trial ends with no charge. You lose access and Personio deletes trial data 30 days later.
Will Personio refund unused time?
A standard refund window is not documented on the public help pages. Ask Support about your contract.
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Manually verified on 17 Aug 2026, based on official documentation. If Personio changed something, telling us takes one click - a human re-checks every report.