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How do I cancel Okta?
10 min Self-serve No fee To cancel
Short answer
Send Okta a written notice of non-renewal at least 30 days before the term ends, with a Legal Notice copy to [email protected]. It takes about 10 minutes to send; the subscription then runs to the end of the current Order Form term. Fees already paid are non-cancelable and non-refundable.
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What you are cancelling
Okta Workforce Identity is the Okta Platform suite for employee, contractor and partner access. It is sold separately from Auth0 and Okta Customer Identity. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
Okta Workforce Identity is an annual Order Form, not a self-serve consumer cancel button.
1
Confirm this is Okta Workforce Identity
This guide is the Okta Platform Workforce Identity subscription, not Auth0 and not Okta Customer Identity. Paid suites are billed annually per user, with a $1,500 annual contract minimum.
2
Give written notice of non-renewal at least 30 days before the term ends
The Master Subscription Agreement says subscriptions automatically renew for a term equal to the expiring Term unless either party gives notice of non-renewal at least 30 days prior to the end of the then-current Term.
3
Send a Legal Notice copy to [email protected]
Legal Notices, including notices of termination, must be in writing and must also include an email copy to [email protected] with Legal Notice clearly set forth in the subject line.
4
Tell your Okta sales or success contact
Suites above Starter are sold through sales. Use your account team or the contact-sales form so the Order Form is marked not to renew. Public docs do not publish a self-serve Cancel button.
This is not Auth0 and not Okta Customer Identity. Cancelling the wrong product will not end Workforce Identity billing.
After the term ends, rights to the Service stop immediately except for the 30-day data-retrieval window if you requested an export.
1
Use someone who can bind the organization
Non-renewal should come from a person who can act on the Order Form, typically the billing contact or the system administrator named on the account.
2
Request a Customer Data export before the term ends
If you ask in writing before termination or expiration, Okta makes a Customer Data file available at no cost for 30 days after the term ends, in an industry-standard format such as json or csv.
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Cancellation message
Okta requires 30 days written notice - send this to [email protected].
Subject: Legal Notice: non-renewal of [your plan name] subscription
I am [your full name], account email [your account email]. Please treat this as written notice of non-renewal of our Okta [your plan name] subscription, effective at the end of the current term on [desired end date]. Please confirm in writing that the subscription will not renew.
Everything you type stays in your browser - nothing is stored or sent anywhere.
Not cancelling today? Put it in your calendar.
Tell us when Okta renews and download a calendar reminder that lands 32 days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Okta requires 30 days notice - your reminder will land 32 days before the renewal date you enter. Subscriptions auto-renew for a term equal to the expiring Term unless either party gives notice of non-renewal at least 30 days before the then-current Term ends. Check the Order Form for any different wording.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
The Master Subscription Agreement states that except as otherwise specifically provided, all Fees paid and payable to Okta are non-cancelable and non-refundable. A pro-rata refund of prepaid unused Fees applies only if you terminate for Okta's uncured material breach, or in the limited warranty and infringement cases the Agreement describes.
Is there a cheaper way to stay?
No self-serve downgrade path is documented. Changing suite level or license counts is handled on the Order Form through sales. After expiry or termination, rights to the Service immediately terminate and you must stop using it except as allowed for Customer Data retrieval.
Can I pause instead of cancel?
No pause option is documented for a paid Workforce Identity subscription. Suites are billed annually and auto-renew unless you give notice of non-renewal.
What happens to my account data?
Upon written request made before termination or expiration, Okta makes Customer Data available for download at no cost for 30 days after the term ends. After that window Okta may delete Customer Data by expunging the unique instance, unless legally prohibited. Backup copies remain until they are scheduled for deletion.
Frequently asked questions
Is this the same product as Auth0?
No. Okta's pricing page splits Okta Platform Workforce Identity from the Auth0 Platform and from Okta Customer Identity. This guide is the Workforce Identity customer subscription.
How do I stop Okta from renewing?
Give written notice of non-renewal at least 30 days before the then-current Term ends, and send a Legal Notice copy to [email protected]. Also tell your Okta sales or success contact so the Order Form is updated.
Can I get a refund for unused months?
Generally no. Fees paid and payable are non-cancelable and non-refundable except in the narrow cases the Master Subscription Agreement lists.
When does access stop after I give notice?
Non-renewal lets the current Order Form term finish. Upon expiration or termination, rights to the Service immediately terminate except for the 30-day Customer Data retrieval window if you requested an export.
Is there a free plan after I cancel?
No paid-to-free Workforce Identity plan is documented. A 30-day trial and a separate developer Integrator Free Plan exist, but they are not a downgrade path from a paid suite.
What is the $1,500 minimum?
Okta's pricing page states that all Workforce Identity suites are billed annually and that a $1,500 annual contract minimum is required.
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Manually verified on 17 Aug 2026, based on official documentation. If Okta changed something, telling us takes one click - a human re-checks every report.