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How do I cancel New Relic?
2 min Self-serve
Short answer
A Standard or Pro pay-as-you-go organization cancels New Relic from the user menu via Manage your plan, then Plans and pricing and Downgrade to free. It takes about 2 minutes, and pay-as-you-go billing covers only usage before cancellation, while long-term contracts go through the account representative. Fees are non-cancellable and non-refundable by default, and committed fees remain payable.
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What you are cancelling
Observability platform for telemetry, application performance, infrastructure, logs, browser, mobile and synthetic monitoring. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
1
Open Manage your plan
For a Standard or Pro pay-as-you-go organization, open the user menu and click Manage your plan.
2
Open Plans and pricing
Select Plans and pricing.
3
Choose Downgrade to free
Under Free pricing, hover over Downgrade to free and click the button that appears.
4
Submit the downgrade
Enter a cancellation reason, accept the terms-of-service checkbox and click Submit. Pay-as-you-go billing covers only usage before cancellation.
Reducing data ingest is separate from cancelling. Stop unwanted agents and integrations if usage charges could continue during the process.
Long-term Pro and Enterprise contracts require the account representative and remain subject to the order form.
1
Contract customers contact their representative
Pro or Enterprise customers on a long-term contract must talk to their New Relic account representative to downgrade.
2
Give written notice where required
New Relic allows termination through the service or written notice to [email protected]. Contract auto-renewal generally requires notice at least 30 days before the current term expires.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Alternatives
Where people go after New Relic
New Relic has no fixed list price to compare against - these are the tools people move to, each with a verified cancellation guide.
Axiom Axiom Cloud plan $25 / month + usage Free plan sentry.io
Sentry Sentry Team plan $29 / month
Switch to Sentry
Or read our Sentry guide
Easier to cancel signoz.io
SigNoz SigNoz Teams plan $49 / month
Switch to SigNoz
Or read our SigNoz guide
No one pays for a spot here - the cheapest option simply goes first, the Switch button goes straight to the provider, and every card links to our own verified guide.
Not cancelling today? Put it in your calendar.
Tell us when New Relic renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelCan I get my money back?
Fees are non-cancellable and non-refundable unless an order form says otherwise or law requires it. Pay-as-you-go customers pay only for usage before cancellation. Commitment customers remain responsible for committed fees, and early downgrade is charged through the current term unless the order form states otherwise.
Is there a cheaper way to stay?
Standard and Pro pay-as-you-go organizations can downgrade to Free from Manage your plan. Pro or Enterprise organizations with long-term contracts must contact their account representative. Free-edition usage limits then apply.
Can I pause instead of cancel?
No subscription pause or billing-hold option is documented. New Relic instead documents reducing or stopping data ingest and uninstalling agents or integrations to reduce usage without cancelling.
What happens to my account data?
Cancelling an account disables it but leaves it listed under Cancelled accounts; access grants are severed and API keys become inactive. Organization deletion is separate and requires preparation. Terminating all services can delete passwords, files and data. Default retention is at least eight days, while Data Plus can add up to 90 days for most data types.
Frequently asked questions
Can I cancel New Relic pay-as-you-go at any time?
Yes. Pay-as-you-go has no commitment beyond the current month, and you pay for usage before cancellation.
How do I cancel a New Relic contract?
Contact your account representative. General payment terms also accept written notice to [email protected], while the order form can set different requirements.
Can I get a New Relic refund?
Fees are generally non-cancellable and non-refundable unless the order form says otherwise or law requires a refund.
Does New Relic have a free plan after cancellation?
Pay-as-you-go Standard and Pro organizations can downgrade to the Free edition.
Does cancelling a New Relic account delete it?
No. A cancelled account is disabled and remains listed under Cancelled accounts. Deleting the organization is a separate process.
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Manually verified on 8 Aug 2026, based on official documentation. If New Relic changed something, telling us takes one click - a human re-checks every report.