How do I cancel Modal?
Cancel Modal Team by emailing [email protected] from Usage and Billing settings to remove your payment method and delete the workspace. Writing the request takes a few minutes; Modal does not publish how quickly the workspace is deleted. Fees are not refundable except as described in Modal's termination terms.
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Serverless GPU and CPU cloud for AI and data workloads, sold as Team and Enterprise plus metered compute. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
Step-by-step instructions
You can update the card from Manage payment details, which opens Stripe. Removing the card and deleting the Workspace is documented as a support request.
Sign in and go to Usage & Billing in Settings at modal.com/settings/usage.
Stop or delete running Apps and other resources so they stop consuming compute. Modal bills monthly for usage and, on non-Starter plans, charges subscription fees for the following billing cycle.
Modal requires a payment method on file to use the product. Email [email protected] and ask them to cancel the paid plan, remove the payment method, and delete the Workspace.
A Workspace Owner or Manager administers membership. You cannot leave a Workspace if you are its only remaining member.
Each Service Order renews automatically unless either party gives written notice of non-renewal at least 30 days before the end of the then-current term. Invoiced billing is for Enterprise customers with a usage commitment.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Modal Team costs you $3,000 a year
Add it to your subscriptions and see what the whole stack costs - and what walks away if you cancel.
Mo Modal Team · $250/month, billed monthly
Cancellation message
Modal takes cancellations as a written request - send this to [email protected].
Subject: Cancel [your plan name] and delete workspace for [your account email]
Hello,
Please cancel the Modal [your plan name] subscription for [your account email], remove the payment method on file, and delete the Workspace. Please confirm in writing when this is complete.
Thank you,
[your full name]
Everything you type stays in your browser - nothing is stored or sent anywhere.
Not cancelling today? Put it in your calendar.
Tell us when Modal renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Refunds, downgrades, pausing and your data
Four questions people ask before they cancelModal's Software as a Service Agreement states that Fees are not refundable except as described in the termination section. On termination, Customer shall pay all Fees set forth in the corresponding Service Order(s). Minimum commitments cannot be decreased during the specified term except under that termination section.
The public pricing page links Settings > Plans as Sign in to upgrade. No self-serve downgrade from Team to Starter is documented. Removing the payment method and deleting the Workspace is done by contacting [email protected].
No subscription pause is documented. Workspace and Environment spend budgets can cap further usage; they do not cancel the Team subscription fee.
The Service account is deleted within 60 days following the termination date. Function inputs and outputs are deleted within a maximum of 7 days. App and container logs are retained 1 day on Starter, 30 days on Team, and a configurable period on Enterprise. Volumes and Images persist until you delete them.
Frequently asked questions
How do I cancel Modal Team?
Open Usage & Billing, stop running work, then email [email protected] to remove the payment method and delete the Workspace.
Can I remove my card in Stripe myself?
You can update the payment method from Manage payment details. Modal says you must keep a payment method on file to use Modal, and to remove it and delete the Workspace you contact support.
Are Modal fees refundable?
The SaaS agreement says Fees are not refundable except as described in the termination section, and that termination does not relieve Fees already accrued.
Does stopping Apps cancel the $250 Team fee?
No. Non-Starter plans are charged subscription fees for the following billing cycle in addition to usage. Deleting the Workspace through support is the documented way to drop the subscription.
Can I pause Modal?
No pause option is documented. Budgets can limit further spend.
How long is data kept after I cancel?
The Service account is deleted within 60 days after termination. Logs follow plan retention, 30 days on Team. Function inputs and outputs last up to 7 days.
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Manually verified on 17 Aug 2026, based on official documentation. If Modal changed something, telling us takes one click - a human re-checks every report.