Cancel Intercom from Settings > Subscription > Billing > Payment details, then click Cancel subscription. It takes about 2 minutes, and access continues until the current billing period ends. Annual subscriptions do not receive a prorated refund when cancelled early.
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Customer service platform with a shared inbox, live chat, ticketing, help center, automation and Fin AI Agent. This guide covers every place the subscription can live - the website and team plans - plus what happens to refunds, pausing and your data afterwards.
The self-serve route covers monthly and annual subscriptions that are not on contract.
Sign in to the Intercom workspace and navigate to Settings > Subscription > Billing.
Select Payment details at the top of the Billing area.
Scroll to the bottom and cancel. Intercom access continues until the end of the current billing period, then the workspace stops renewing.
Cancelling stops renewal but does not delete workspace data. It becomes inaccessible after the subscription ends.
Contract terms use the Account Manager route and require at least 30 days' written notice before renewal.
A contracted subscription cannot use the self-serve route. Give written notice through the Account Manager at least 30 days before renewal or the contract renews for another 12 months.
Tick a step to keep your place - nothing is stored. Tap a step to tick it off - nothing is stored.
Intercom Expert costs $1,584 a year. Each saving compares that tool's entry plan with your selected plan - it is what stays in your account over the next twelve months. On a different Intercom plan? Pick it below.
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In Intercom Expert · $132/month, billed yearly
Tell us when Intercom renews and download a calendar reminder that lands two days before, with this guide and the direct cancellation page inside. Nothing is stored - the file is yours.
Annual subscriptions are paid upfront and do not receive a prorated refund when cancelled early. Intercom documents credits rather than direct refunds for eligible plan downgrades, and does not publish a general monthly-plan refund window.
Monthly and annual self-serve customers can change plan from Settings > Subscription > Billing > Subscription. Annual downgrades take effect at renewal; an eligible downgrade credit is applied to a later invoice instead of paid as a direct refund.
Self-serve subscriptions cannot be paused. Contract customers can ask their Account Manager whether a pause is available under their agreement.
Cancellation preserves workspace data but makes it inaccessible after the subscription ends until the workspace resubscribes. Workspace deletion is separate, permanent and completes within 14 days; an active annual contract blocks self-serve deletion.
At the end of the current monthly or annual billing period. The subscription does not renew after that date.
No. Annual subscriptions are paid upfront and do not receive a prorated refund when cancelled early.
Not on a self-serve subscription. Contract customers can ask their Account Manager about a pause.
Intercom preserves it, but the data is inaccessible after the subscription ends until you start a new subscription.
Contact the Account Manager and give written notice at least 30 days before renewal. Missing that window renews the contract for another 12 months.
No. Workspace deletion is a separate permanent action in Settings > Workspace > General and completes within 14 days.
Manually verified on 13 Aug 2026, based on official documentation. If Intercom changed something, telling us takes one click - a human re-checks every report.
